Document Processor

Document Processor

Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines.

Core Duties

Document Processor is part of our Print Shop team which provides back-office support for our clients. The Print Shop is responsible for ensuring our print and mail production operation is completed each day which includes scanning, faxing, mailing, and other services. Work assigned and performed needs to be completed accurately, in a timely fashion, and delivered with high quality.

• Operation of mail production equipment such as mail inserters and mail postage meters
• Print and track electronic files using specialized software
• Use other specialized software programs and equipment
• Performing a wide variety of routine mail production activities
• Operation of office equipment; lift, carry, push and pull objects up to 60 lbs
• General administrative and office duties such as data entry, filing, and responding to emails
• Check printed documents for accuracy
• Scan and log incoming customer mail
• Communicate and coordinate with remote staff
• Log and track information
• Prepare items for shipping
• Keep equipment and work/supply areas stocked and organized
• Additional tasks as assigned
• High School diploma or equivalent
• Strong computer skills including Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Good math / language / reading skills

Knowledge, Skills, and Abilities

• Strong experience with computers, computer skills, Microsoft Office, email, and PDF files
• Experience working with office or mailroom equipment (e.g., printers/copiers, postage meters, folder/inserters, etc.) preferred
• Ability to work well in high energy work environment and ability to adjust to changing priorities/tasks
• Good communication skills including following written and verbal instructions

Working Conditions

• Work in office
• Full-time Monday through Friday shift: 7:30 a.m. to 4:30 p.m.

Work Standards

• Interpersonal Skills:
• Demonstrates the ability to work well with Patra colleagues and clients and with external organizations.
• Promotes Culture of Respect & Safety:
• Demonstrates commitment to personal responsibility and value for safety and respect.
• Communicates concerns.
• Uses and promotes safe respectful behaviors based on training and lessons learned.

• Subject to and expected to comply with all applicable Patra Corp policies and procedures

Equal Employment Opportunity

Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.