Lead, Tech Portfolio Operations

Become a part of our caring communityThe Lead, Tech Portfolio Operations is responsible for building and running the operational management system for a large, complex, high-visibility technology portfolio. This role provides the governance discipline, financial transparency, execution visibility, portfolio analytics, enterprise reporting, and leadership insights needed to manage a multidimensional technology portfolio across business priorities, products, platforms, vendors, funding sources, and multi-year roadmaps.You will partner across portfolio management, finance, product, engineering, delivery, architecture, vendor management, procurement, enterprise portfolio teams, and business stakeholders to ensure the portfolio is governed consistently, financially understood, operationally transparent, and positioned for effective leadership decision-making.The ideal candidate is a seasoned portfolio operations leader with experience supporting Fortune 50-scale technology organizations and large investment portfolios of $350M+ across multiple initiatives, platforms, vendors, delivery teams, and strategic priorities. You must bring strong portfolio management depth, financial acumen, operational rigor, Jira Align expertise, executive communication skills, and the ability to turn fragmented portfolio information into clear insights, decisions, and actions.Primary ResponsibilitiesLead enterprise portfolio operations across governance, financial management, execution visibility, enterprise reporting, contract tracking, portfolio health, data quality, operating cadence, and leadership decision support.Establish and manage the portfolio operating rhythm, including monthly portfolio reviews, quarterly business reviews, financial checkpoints, enterprise portfolio submissions, contract reviews, forecasting cycles, risk reviews, dependency reviews, and leadership readouts.Maintain a consolidated portfolio view across initiative status, financial performance, delivery health, milestone progress, roadmap movement, risks, issues, dependencies, contracts, vendors, decisions needed, and emerging trends.Partner with Finance to manage portfolio financial discipline, including budget, forecast, actuals, variance analysis, funding movement, labor and non-labor spend, capitalization, vendor spend, contract commitments, and financial risk.Own portfolio financial trend reporting, including month-over-month forecast movement, actuals trends, budget pressure, contract burn, vendor spend patterns, funding gaps, and emerging cost risks.Partner with enterprise portfolio teams to ensure portfolio submissions, financial updates, status reporting, governance artifacts, scorecards, and data quality expectations are accurate, complete, timely, and aligned to enterprise standards.Own the operational development of quarterly business review materials, integrating portfolio performance, financial trends, investment health, delivery status, contract trends, risk posture, dependencies, key decisions, and forward-looking actions.Develop and maintain executive-ready portfolio reporting, including dashboards, scorecards, health summaries, financial views, risk and dependency views, QBR materials, and leadership decision packages.Drive portfolio execution transparency by ensuring initiative status, milestones, delivery confidence, dependencies, risks, issues, and decisions are captured consistently and escalated appropriately.Partner with portfolio leads, product teams, engineering leaders, delivery teams, and finance partners to ensure portfolio data in Jira, Jira Align, financial systems, and related tools is accurate, current, and usable for leadership reporting.Use Jira Align, Jira, financial systems, dashboards, and analytics tools to create a reliable view of portfolio health, execution progress, roadmap alignment, dependencies, capacity signals, risks, and financial alignment.Support contract and vendor portfolio operations by tracking SOWs, renewals, vendor commitments, contract spend, burn rates, license or service obligations, expiration dates, and upcoming decision points.Identify operational gaps, reporting inconsistencies, data quality issues, financial variances, contract risks, governance breakdowns, or execution visibility gaps and drive corrective actions with accountable owners.Build repeatable portfolio operations standards, templates, operating procedures, dashboards, reporting routines, data quality checks, governance practices, and escalation paths that improve consistency and scalability.Improve portfolio management maturity by simplifying reporting, strengthening data quality, standardizing processes, improving tooling adoption, increasing automation, and creating more decision-ready insights for leaders.Key DeliverablesEnterprise portfolio operating calendar covering governance forums, financial cycles, QBRs, enterprise reporting deadlines, contract reviews, portfolio reviews, and leadership updates.Monthly portfolio health report covering execution status, financials, milestones, risks, issues, dependencies, decisions needed, and trend movement.Quarterly business review package covering portfolio performance, investment health, financial trends, delivery confidence, contract trends, risk posture, dependencies, key decisions, and next-quarter focus areas.Portfolio financial management dashboard covering budget, forecast, actuals, variances, labor and non-labor spend, capitalization, vendor spend, funding changes, and financial risks.Forecast and actuals trend analysis identifying month-over-month movement, drivers of variance, cost pressure, funding gaps, and actions needed.Portfolio execution dashboard showing initiative health, roadmap progress, milestone status, delivery confidence, risk posture, dependency status, and escalation needs.Jira Align portfolio health view showing progress, risks, dependencies, roadmap alignment, investment themes, epic status, PI progress, objective progress, and portfolio-level execution signals.Enterprise portfolio submission package aligned to enterprise governance standards, data requirements, reporting timelines, and financial expectations.Contract and vendor operations dashboard showing active SOWs, renewals, vendor spend, burn rates, commitments, expiration dates, license or service obligations, and contract-related risks.Risk, issue, and dependency register with accountable owners, mitigation actions, due dates, escalation paths, aging trends, and closure status.Portfolio intake and governance tracker covering new work requests, prioritization inputs, funding status, governance artifacts, decision records, and approval path.Leadership decision log capturing key decisions, owners, follow-ups, due dates, aging items, and closure status.Data quality scorecard covering accuracy, completeness, timeliness, reporting gaps, Jira Align hygiene, financial data quality, and corrective actions.Portfolio operations playbook documenting operating routines, processes, templates, data standards, governance expectations, reporting cadence, roles and responsibilities, and escalation paths.Portfolio trend and insights report identifying recurring execution patterns, financial movement, dependency risks, delivery bottlenecks, contract exposure, and operational improvement opportunities.Strategic Focus AreasPortfolio Governance and Operating RhythmDesign and manage a disciplined portfolio operating model that enables consistent governance, timely decisions, clear accountability, and predictable execution across monthly, quarterly, and annual portfolio routines.Portfolio Financial ManagementPartner with Finance and portfolio leaders to create strong financial visibility across budget, forecast, actuals, variances, funding changes, labor and non-labor spend, vendor spend, contract commitments, capitalization, and financial risks.Portfolio Execution VisibilityMaintain a reliable view of portfolio execution across initiative status, milestone progress, roadmap movement, delivery confidence, dependencies, risks, issues, decisions, and follow-through.Enterprise Portfolio AlignmentServe as the operational connection point with enterprise portfolio teams to ensure segment data, financial submissions, governance artifacts, portfolio metrics, and reporting expectations are accurate, consistent, complete, and submitted on time.Contract and Vendor Portfolio OperationsCreate portfolio-level visibility into contracts, SOWs, renewals, vendor spend, burn rates, commitments, license or service obligations, contract risks, and upcoming leadership decisions.Jira Align and Portfolio AnalyticsUse Jira Align, Jira, analytics tools, and financial data to create trusted portfolio insights across execution health, dependencies, capacity signals, risk posture, investment alignment, objective progress, roadmap movement, and delivery confidence.Quarterly Business ReviewsOwn the operational development of QBR materials by integrating portfolio performance, financial movement, investment health, delivery status, risks, dependencies, contract trends, decisions needed, and next-quarter actions into a clear leadership narrative.Operational Maturity and Continuous ImprovementImprove the scalability and maturity of portfolio operations through standard processes, cleaner data, stronger reporting, better tooling adoption, automation, simplified governance, and repeatable operating practices.Use your skills to make an impact Required QualificationsBachelor's degree in Business, Technology, Finance, Operations, Information Systems, or a related field OR equivalent work experience.15+ years of experience in IT portfolio management, portfolio operations, PMO leadership, technology governance, technology finance, or strategic portfolio management.Experience leading large-scale technology portfolios ($350M+) across multiple products, platforms, initiatives, vendors, and multi-year roadmaps within complex enterprise environments.Proven experience managing portfolio governance, financial planning and forecasting, executive reporting, quarterly business reviews, risk and dependency management, and portfolio performance tracking.Strong financial management expertise, including budgets, forecasts, variance analysis, capitalization, vendor spend, investment planning, and financial reporting.Experience with vendor and contract management, including SOWs, renewals, spend oversight, commitments, and risk management.Hands-on experience with Jira Align, Jira, and portfolio reporting and analytics tools to support planning, execution visibility, roadmap management, and leadership decision-making.Experience developing executive dashboards, scorecards, portfolio analytics, operating reviews, decision packages, and actionable leadership insights.Strong analytical, communication, facilitation, and stakeholder management skills with the ability to synthesize complex operational, financial, and delivery data into clear recommendations.Proven ability to improve portfolio operating models, governance processes, reporting, data quality, and organizational maturity while driving accountability across cross-functional teams.Preferred QualificationsExperience working in highly regulated industries and with Agile, Lean Portfolio Management, Technology Business Management, or enterprise portfolio management practicesAdditional InformationThis role is not eligible for work visa sponsorship.This position falls within our Individual Contributor career pathway, and it will not manage any direct reports.Reporting Structure: You will report to a Director, IT Portfolio Management.Work Style: This position's work style is remote from any of the locations listed below. You must reside in close proximity to one of these locations.Market Location Options:Louisville, KYDallas/Frisco, TXWashington, DC (Arlington, VA)Chicago, ILFort Lauderdale, FLTampa, FLNew York, NYBoston, MAAtlanta, GANashville, TNCharlotte, NCWork at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$117,600 - $161,700 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About usAbout Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.​Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.SummaryLocation: Dallas, TX; Charlotte, NC; Louisville, KY; Tampa, FL; Fort Lauderdale, FL; Washington, DC; Chicago, IL; Atlanta, GA; New York, NY; Nashville, TN; Boston, MAType: Full time