Assistant Director of Front Office

Additional Information: This hotel is owned and operated by an independent franchisee, Shaner Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

About the Team

Shaner Hotels has an amazing opportunity at our Art Ovation Hotel, located in beautiful Sarasota, Florida. This 162-room Art Ovation Hotel is a reinterpretation of an elevated hotel experience. We offer something unique to Sarasota, inspired and designed to engage the city’s thriving arts scene. With on-site art installations, performances, and workshops, our guests are invited to interact and be part of the experience. Never static, always evolving, creativity is encouraged and everything conventional is reinvestigated and reinterpreted.

About Us

Shaner Hotel Group

Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website,

Job Description

What drives us

We believe that authentic and genuine connections and experiences make people’s lives better, which goes double for the people who work here.

Shaner doesn’t believe in the humdrum of traditional hospitality that is impersonal, generic, and transactional. Lance Shaner started with a vision to create a new way of operating hotels and building experiences. A way that was not only inspirational to our associates but built real long-lasting relationships through all levels of Shaner.

While working here we are all charged and empowered with improving the lives of our coworkers, guests, owners, and the communities in which we operate. Every day you come to work you have the opportunity to make an impact, and you can expect the same in return from all those around you.

What you will do

The Assistant Director Of Front Office at Art Ovation Sarasota plays a pivotal role as the manager on duty in the hotel when senior managers are unavailable. This dynamic role involves managing shifts in the Rooms Departments, ensuring seamless guest experiences, and upholding the hotel's exceptional standards of service. The Assistant Director of Front Office will oversee and coordinate Front Desk, Housekeeping, and Front Drive operations. This position requires excellent leadership skills, exceptional guest service, and the ability to handle diverse responsibilities with professionalism.

Manage and lead the Front Desk, and Front Drive teams, conducting interviews, training, scheduling, and Performance Evaluations as needed.

Ensure smooth and efficient daily operations, proactively resolving guest requests, and ensuring maximum customer satisfaction while adhering to Shaner policies.

Monitor staff schedules, tour the hotel regularly for maintenance checks, and support employees to meet established standards and exceed guest expectations.

Handle and resolve customer complaints promptly and courteously, providing personalized assistance for inquiries about hotel services, events, directions, etc.

Coordinate guest arrivals, departures, and billing requirements, blocking rooms accordingly and addressing any discrepancies to ensure a seamless guest experience.

Take swift and effective action in any hotel emergency or safety situation, ensuring guest and employee well-being in the absence of senior managers.

Efficiently check guests in and out, assign appropriate rooms, manage keys, settle bills, and plan for upcoming arrivals and departures.

Utilize computer systems effectively, with well-versed experience in Opera PMS and Marriott-Empower (GXP), to handle guest registrations, run reports, manage guest requests, and monitor Front Drive operations.

What you bring to the table

High school diploma or equivalent required; additional education in Hospitality is preferred.

Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners.

Ability to work well under pressure and respond quickly and effectively to emergency situations.

Familiarity with relevant laws, regulations, and industry standards, such as OSHA and ADA requirements.

Excellent customer service skills, with the ability to remain professional and courteous in difficult situations.

Certification in First Aid, CPR, and AED is preferred.

Valid driver's license with a clean driving record and the ability to operate a variety of vehicles, including hotel shuttle vans.

Must be able to stand and walk for extended periods of time, as well as climb stairs, reach, bend, and lift up to 50 pounds.

Must have the ability to see, hear, and communicate effectively in person and via electronic devices, such as surveillance monitors and two-way radios.

Utilize computer systems effectively, with well-versed experience in Opera PMS and Marriott-Empower (GXP), to handle guest registrations, run reports, manage guest requests, and monitor Front Drive operations.

salaried compensation and benefits

This company is an equal opportunity employer.

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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.