Executive Operations Manager in Charlotte

About Us LHM Media Group is the parent company of Luxury Home Magazine, a growing multi-market luxury media brand with a footprint. We deliver high-end content and advertising solutions to the luxury real estate industry and related businesses across the United States. We are scaling rapidly and seeking a strong operational leader to bring structure, execution, and efficiency to the business as we professionalize our operations. About the Role This is a high-ownership, execution-heavy role for a strong operator who thrives on driving results rather than supporting them. You will partner directly with leadership to own day-to-day execution, reduce reliance on them for routine matters, build scalable systems, and act as a true force multiplier for the business. This is not a traditional administrative or executive assistant position. Expect full ownership of outcomes, accountability enforcement, and continuous process improvement. What You’ll Own Operational Execution Drive day-to-day operations and ensure tasks, projects, and follow-ups are completed on time and to standard Proactively identify inefficiencies and implement solutions that increase speed and clarity Maintain momentum across teams with consistent ownership and follow-through Accounts Receivable & Collections Fully own the end-to-end invoice follow-up and collections process Build and improve systems for tracking, reminders, escalation, and payment recovery Proactively follow up with clients — including making collection calls — to secure timely payments while maintaining strong relationships This is a key performance area. The role requires hands‑on collections work — including making proactive phone calls and persistent follow‑ups — today, while you simultaneously design and implement better systems that will significantly reduce manual chasing over time. If you are not comfortable with regular collections calls and firm follow‑up, this role is not for you. Project Management Own high‑impact, cross‑functional initiatives from concept through completion Translate leadership priorities into clear plans, timelines, and deliverables Remove blockers quickly, maintain momentum, and hold stakeholders accountable Processes & Systems Redesign, document, and continuously improve core operational processes and SOPs — including building new ones as the business evolves Develop and deliver training materials, resource documents, and video guides for internal teams (primary) and external partners as needed Optimize Asana, Google Workspace, and CRM platforms Team & Stakeholder Support Act as the primary operational point of contact for internal teams and distributors, serving as the first line of problem‑solving and decision‑making Support leadership by participating in strategy and business development conversations, performing research, surfacing obstacles, assisting with prioritization, and converting objectives into detailed execution plans Drive execution of both day‑to‑day operations and new strategic initiatives with excellence, significantly reducing leadership dependency across the board Distributor Relations & Compliance Serve as the primary operational point of contact for all distributors and act as the first line of defense for questions and day‑to‑day operational issues Support regular communication and maintain strong, consistent relationships across the distributor network Enforce ADA (Distribution Agreement) terms, including royalty reporting, payment deadlines, and late structures Revamp and right‑size the corporate audit process for accuracy, efficiency, and accountability Build structured systems, automated reminders, and workflows to drive compliance and minimize manual enforcement What Success Looks Like Operations run smoothly and predictably with minimal leadership intervention Key projects are delivered on time and with clear accountability Invoices are collected proactively and efficiently Documented processes are in place and actively used across the team The business feels more professional, organized, and scalable Leadership is no longer the bottleneck for day‑to‑day execution What We’re Looking For 5–10 years of experience in operations, project management, or business operations roles (experience in media, publishing, real estate, or small-to-mid-size growth companies is a plus) Proven ability to own outcomes and drive execution independently Strong systems thinker who naturally improves processes Excellent communicator who is comfortable following up, escalating, and holding people accountable Highly organized with exceptional follow-through Proficiency with Asana (or similar), CRMs, Google Workspace, and project management tools Compensation Base salary: $70,000 – $80,000 Performance-based bonus tied to collections improvement, project delivery, and operational impact #J-18808-Ljbffr Energy Jobline ZR