Front Office Representative - Gastroenterology - PRN

Front Office Representative - Gastroenterology - PRN Job Category: Administrative Support Requisition Number: FRONT002173 Part-Time On-site Location Gastroenterology Lab, Avondale, AZ 85392, USA Description Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician‑led organization united through its providers’ commitment to high‑quality innovative health care. Each day is a new day for ground‑breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow. IMS Care Center is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative in our Gastro clinic, Avondale. The Front Office Representative is responsible for answering the phone, scheduling patients, check‑in and check‑out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

THIS IS A PRN POSITION

Responsibilities Coordinates and manages physician clinic schedules Welcomes patients as they contact the office either personally or by telephone, and explains the services available, payment categories, and billing procedures Manages check‑in and check‑out functions. Verifies demographics of new patients and scans insurance cards for the medical file. Gives patient forms prior to meeting with the provider and verifies that the patient has completed the forms completely and accurately, including signature and date. Adds completed forms to the medical file Schedules prep day before verifying insurance/outstanding liabilities/medical record/informing patients of copay and deductibles Schedules for appointments/tests/procedures. Directs walk‑in patients and emergencies as per established policies and procedures Collects co‑pays. Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient Collects deposits or co‑pays/deductibles prior to the patient being seen by the provider by established policies and procedures. Reviews account for balances due. Informs patients of their outstanding balance, collects said balance, and issues cash receipt when monies are collected Answers all incoming calls and routes them to the appropriate staff, phones must be answered within 3 rings and phone ring volume must be turned up to level 5 Reviews daily clinic schedule to ensure appropriate authorizations/co‑pays. Works closely with clinical staff to assure smooth patient flow and cut down on waiting time Make reminder calls for appointments the next day. Follows up on “no show” patients daily Scans documents into Athena Performs other duties as assigned Requirements and Education At least 1 year of customer service skills and experience High school diploma or equivalent Previous experience with Athena systems a plus Excellent customer service and communication skills Ability to plan, coordinate and organize front office tasks and workflow Excellent communication skills, ability to take initiative, work well with an established team Excellent organizational skills Computer skills using Microsoft software, scheduling software, and email applications Joining IMS Care Center more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do. If this sounds like the workplace for you, apply now! You can look forward to a generous compensation package including medical, dental, vision, short‑term and long‑term disability, life insurance, paid time off and a very lucrative 401K plan. *IMS is a tobacco‑free work environment IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Qualifications High School or better. Experience 1 year of customer service skills and experience. Preferred Computer skills using Microsoft software, scheduling software, and email applications. Previous experience with Athena systems. Behaviors Team Player: Works well as a member of a group. Dedicated: Devoted to a task or purpose with loyalty or integrity. Self‑Starter: Inspired to perform without outside help. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Integrated Medical Services, Inc.