Customer Service Specialist

Customer Service Specialist

Location: Summerville, SC

Company: Lawn Doctor

Support Customers. Solve Problems. Make a Difference.

At Lawn Doctor, we're more than a lawn care company. We're a team committed to delivering exceptional customer experiences. We're looking for a Customer Service Specialist who enjoys helping people, solving problems, and creating positive experiences for every customer. This is a fast paced, customer focused role where you'll spend your day answering phone calls, responding to emails and text messages, assisting customers with their accounts, scheduling services, and working closely with our Operations and Sales teams. Every interaction is an opportunity to build trust, strengthen customer relationships, and deliver the level of service that sets Lawn Doctor apart. If you're organized, dependable, and enjoy supporting both customers and your teammates, we'd love to meet you.

What You'll Do

• Answer incoming phone calls, emails, and text messages from customers with professionalism and care.
• Assist customers with scheduling, account updates, billing questions, and service requests.
• Resolve customer concerns by listening, identifying solutions, and following through to completion.
• Maintain accurate customer records and document all interactions within our CRM.
• Support customer retention by building positive relationships and providing exceptional service.
• Work closely with the Operations and Sales teams to ensure a seamless customer experience.
• Assist with administrative tasks and office operations as needed.
• Recommend additional Lawn Doctor services when appropriate based on customer needs.

What You'll Bring

• A passion for providing outstanding customer service.
• Excellent communication skills with the ability to build rapport over the phone, through text messages, and by email.
• Strong attention to detail and the ability to manage multiple priorities.
• Excellent organizational and time management skills.
• Confidence using computers and the ability to quickly learn new software systems.
• A positive attitude and willingness to work collaboratively with a team.
• Reliability, professionalism, and a desire to continuously learn and improve.

Preferred Qualifications

• Previous experience in customer service, administrative support, office administration, or a customer facing role is preferred.
• Experience using CRM software is a plus.
• Strong computer skills and the ability to quickly learn new systems.

Our Core Values

• Coachable Open to learning, feedback, and continuous improvement.
• Respectful Professional, kind, and positive with customers and teammates.
• Work Ethic Committed to doing your best every day.
• Willingness to Help Ready to support customers and teammates whenever needed.
• Reliable Someone others can count on to follow through.

What We Offer

• Competitive base salary.
• Monday through Friday schedule with occasional Saturdays during our peak season from February through May.
• Two weeks of paid vacation.
• Paid sick time.
• Eight paid holidays.
• Retention bonus opportunity.
• Paid training and ongoing coaching.
• Opportunities for professional growth and advancement.
• Supportive team environment where your contributions matter.
• Established, locally owned company with a strong reputation in the community.

If you're looking for a career where your communication skills, organization, and commitment to customer service can make a real impact, we'd love to hear from you.

Compensation: $48,000.00 - $60,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.