Experienced RV Service Advisor

Job Description

Job Description

Description:

Why Kunes Auto Group?

At Kunes Auto Group, we believe great people build great dealerships. We're committed to servant-minded leadership, investing in our team members, and creating opportunities for long-term career growth.

As one of the fastest-growing automotive dealership groups in the Midwest with more than 40 locations, we provide the training, support, and resources to help you succeed—whether you're an experienced sales professional or coming from another hands-on, customer-focused career.

Why Team Members Choose Kunes

• We're Growing Fast and Need Great People Now
• Great Culture—Collaborative, Supportive, and Fun Work Environment Where You Can Thrive
• Top-Notch Benefits and Unlimited Earning Potential
• Career Growth Opportunities Across 40+ Dealerships
• Opportunity to Make a Difference in the Communities We Serve

Responsibilities

• Greet customers and offer excellent customer service from receipt to release of their vehicles
• Assist customers in servicing, repairing, and explaining each service needed
• Understand customer: Translate customer-reported problems to actionable work orders for technicians to complete
• Explain service being performed and keep the customer informed and updated throughout the service of their vehicle
• Stay up to date on new products, features, accessories and attending product training as required
• Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
• Ensure that automotive work provided to customers meets company quality standards
• Craft goals and objectives for yourself, which include an annual operating budget, and a marketing plan to promote new business.
• Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
• Customer transportation
• Any other duties as assigned

Requirements:

Qualifications

• Strong focus on providing excellent customer service
• Basic knowledge of computer programs including word processing and database tools
• High school diploma or higher education
• Basic mathematics skills to prepare and process bills and customer payment
• Clean driving record & valid driver's license
• Driven personality, eager to improve and able to work within and support internal teams
• Previous RV or Auto Experience required
• Rotating Saturdays Mandatory

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Benefits:

Eligible team members may receive:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off
• Life Insurance
• Employee Assistance Program
• Daily Pay Options
• Employee Discounts on Vehicles, Parts, and Service
• Ongoing Training and Professional Development
• Career Advancement Opportunities Throughout Kunes Auto Group

About Kunes Auto Group

With over 40 locations and growing, Kunes Auto Group is a respected, family-owned dealership group recognized for our commitment to customer service and employee success. Join a team where your hard work is valued and your growth is supported.

Join the Kunes Team

Apply today and start your automotive career at Kunes now—don't miss your chance to join a company that's all about people, purpose, and performance.

Kunes Auto Group is an Equal Opportunity Employer.