Non-Profit Donation Specialist

Join us to support non-profit organizations by processing donation incoming phone calls and providing donors with quality customer service. This position offers the chance to support a wide range of non-profit and governmental organizations and allows you the flexibility to work from home. If you have excellent communication skills, are motivated, and are passionate about helping others, we want you on our team. We partner with independent contractors who are serious about remote work and capable of representing nonprofit organizations with professionalism and accountability. 

Types of Clients:

Nonprofit/Charity TV and Radio stations

Child welfare agencies

Veteran support groups

Spiritual and religious organizations

Animal advocacy groups

JOB DUTIES:


Handling inbound donation-related calls

Engaging donors professionally and respectfully

Accurately entering pledge and donation information

Following compliance and script guidelines

Meeting attendance and performance benchmarks

IMPORTANT DETAILS:  

This is an independent contractor opportunity, not an employee role.

Certification and startup requirements apply.

Contractors are responsible for managing their schedule and performance.

Requirements

Minimum 6 months of remote call center experience or 1 year in-office call center experience

Must be at least 18 years old

Must be an US resident

Must use a Windows 11 PC

Quiet, professional background for calls

Able to type at least 40 words per minute

Intermediate computer skills

Able to pass a background check

Must be able to complete a voice assessment and a mock call

Preferred Skills:

Highly organized and self-motivated

Excellent communication skills

Intermediate PC proficiency

Reliable and Dependable

Able to provide excellent customer service

Technology Requirements:

Windows 11 ONLY – No Chromebooks or Apple (Macs) allowed

8 GB RAM PC (Minimum); 16 GB RAM PC (Preferred)

Dual monitors

Noise-canceling USB headset

Hard-wired internet connection (Ethernet; No WiFi allowed)

Benefits

Inbound phone work: $0.20 - $0.32 per talk minute ($13 - $15/hr), depending on the project and performance

Experienced agents can earn up to $0.35 per talk minute

Advancement opportunities for email, ticket, and chat support available with varied pay rates are performance-based and earned through consistency

Flexible hours with 24/7 available