Shift Leader | Lick Honest Ice Cream | Mueller

Shift Leader

Lick Honest Ice Creams has been tantalizing taste Texans' taste buds for 14 years with ice creams made the honest way. We work with family-owned dairies, farms and food artisans to create unique, clean ice creams that not only taste good, but do good. It's this passion and commitment that's lead us to be named the "Best Ice Cream in Texas" by Food and Wine.

Position Summary

The role of the shift leader is to act as a monitor and enforcer of the day to day operations and procedures, staff supervision and customer experience. The person in this role is essentially an extension of the owners, supporting their goals of assuring happy and satisfied customers, knowledgeable and dependable employees and an exciting, unique and fulfilling customer experience. This person reports to the shop manager.

Minimum Expectations

• Fully support the owner's mission and integrity of the brand
• Fully engage in day to day operations primarily in front of house but with considerations of back of house as well (they work together).
• Maintain highest shop and kitchen sanitary and cleanliness levels
• Treat this position as a responsibility and be accountable for any and all actions, decisions made or direction given
• Treat this position as a priority and be excited to be at work
• Surface concerns or frustrations immediately and directly to shop manager
• Assume positive intent
• Take initiative
• Lead by example
• State food handler's permit required

Duties and Responsibilities

• Have knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfactions.
• Supervise the front end staff during your assigned shift
• Enforce opening and closing and shift change procedures during assigned shift
• During closing shifts, count drawer and correctly prepare deposits, drawer fund and reserve funds
• Be knowledgeable and enthusiastic about Lick Honest Ice Creams and what makes our ice cream unique, and share this knowledge with customers
• Aid owners and shop manager in maintaining staff knowledge base for new flavors, preparation methods, etc.
• Monitor staff and report any staff issues directly to Shop Manager
• Enforce schedule and punctuality
• Monitor staff knowledge, scoop sizes and employee/customer interaction and guide staff as necessary
• Identify any customer issues/complaints and take necessary steps to correct them
• Perform all other related duties as requested
• Follow and enforce company uniform policy
• Follow all policies and procedures outlined in the company handbook
• Ensure safe environment within shop by monitoring employee actions and customer behavior
• Maintaining privacy in regards to alarm codes, safe codes and all other confidential information

Essential Functions

• Handle public inquiries in a timely and friendly manner
• Maintain a flexible schedule based on shop needs
• Must be available for at least 3 shifts a week
• Able to communicate clearly and professionally with customers and team members (face-to-face or by telephone)
• Able to read and comprehend written material
• Able to stand for shifts lasting up to, but not limited to, 8 hours of time on concrete flooring
• Perform tasks which involve repetitive motion including, but not limited to, the use of arms, hands, wrists, back
• Able to use hands to handle, control, or feel objects, tools or controls
• Manage one's time and the time of others
• Monitor and control resources, including but not limited to collecting payments for goods or services, counting and managing till, managing inventories
• Lift 50#