Account Coordinator/Operations Coordinator

Account Coordinator/Operations Coordinator

Join a Growing Organization Where Your Contributions Matter

tdgFacilities is a full-service facilities management company based in Cincinnati, OH with over 6M square feet under management in OH, IN, KY, TN, GA, AL & FL. We work together to go above and beyond to ensure that our clients are proud of their environment. Our clients include Fortune 500 companies, healthcare facilities, public and private schools, private investor groups and municipalities.

We are seeking a full-time Account Coordinator and Operations Coordinator to join our team to support multiple client relationships. These roles play a critical part in our day-to-day operations and are responsible for delivering exceptional and timely service to our customers. The ideal candidate will have exceptional communication skills, the ability to manage a high volume of work with a high degree of responsiveness, and uncompromising quality standards centered around a positive customer experience.

Key Responsibilities

• Support field service technicians and customers on a daily basis.
• Manage the flow of work orders, communicate with internal teams, and facilitate the delivery of services.
• Coordinate purchasing and subcontractor engagement and manage delivery statuses.
• Develop RFPs/RFQs as needed based on customer requirements.
• Continuously develop client relationships and identify/resolve issues to the satisfaction of the client.
• Proactively manage data through dashboard management and reporting analysis.
• Monitor work order progress, ensure accurate documentation, and timely closure.
• Support resource scheduling and logistics.
• Demonstrate professionalism, responsiveness, and commitment to proactive communication.
• Work on special projects as assigned.

Qualifications

• Must be skilled in Excel, Microsoft Teams, SharePoint, and other Microsoft based products.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Experience coordinating multiple projects/assignments simultaneously and completing assigned tasks accurately and on a timely basis.
• Personal accountability and "can-do" attitude.
• Ability to be on call on a periodic rotation to facilitate after hours support.
• Associate or bachelor's degree (BA/BS) or equivalent in education and experience in a discipline that relates to job qualifications is preferred.
• Experience in the Facilities Operations industry, including General Maintenance, HVAC, Plumbing, Cleaning, Grounds/Lawn Care, is a plus.

What We Offer

• Competitive compensation and benefits package (Health, Dental, and Vision Insurance, 401(k) with Company Match, Paid Time Off and Holidays)
• Stable and growing organization with long-term career opportunities.
• Professional development and ongoing training.
• Exposure to multiple aspects of accounting and finance operations.
• Opportunity to contribute to process improvement initiatives and organizational growth.
• Supportive leadership team committed to employee success.
• A collaborative culture that values accountability, innovation, and continuous improvement.

Why Join Us?

This is more than an Account Coordinator/Operations Coordinator position. It is an opportunity to become a valued member of a growing organization where your work directly contributes to operational success. We are looking for someone who wants to build a career, develop professionally, and grow alongside a company that recognizes and rewards strong performance.

If you are a motivated professional who takes pride in accuracy, ownership, and exceptional service, we encourage you to apply.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.