Senior Partner Success Manager

Integration meets Innovation At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world. Celigo is looking for a Senior Partner Success Manager to build and maintain strong relationships with our service partner ecosystem, ensuring partners are equipped to deliver high-quality implementations and strong customer outcomes. This role sits at the intersection of relationship management, delivery oversight, and cross-functional coordination, representing Celigo with partners and their customers while helping drive the overall health and maturity of the partner program. What would you do if hired? Build and maintain trusted relationships across partner organizations, from delivery teams to executive stakeholders. You don't just manage accounts; you invest in understanding what makes each partner effective and where they need more support. Own the health of your partner portfolio. Conduct regular check-ins via surveys and virtual meetings, spot early signs of delivery risk, and move on them before they become escalations. Hold the bar on implementation quality. You understand what a great customer journey looks like and you hold partners accountable to it, clearly and constructively. Use AI tools to work across a large partner portfolio without losing the personal touch: surface trends in support ticket data, synthesize customer satisfaction signals, and draft partner communications quickly so you can spend more time on the conversations that actually move things forward. Prepare partner health reports that tell a real story. Pull together project history, customer satisfaction data, and support trends into something leadership can act on, not just a status update. Maintain the internal partner stack ranking and keep it meaningful. This is a primary input other teams use to route work, so your assessment has real consequences. Serve as the voice of partners inside Celigo, bringing back what you hear in the field and advocating for changes that make the program stronger. Work with Partner Account Managers to track partner availability and lead times, and flag supply gaps before they affect customer commitments. Contribute to special initiatives that improve the partner program, and follow through on your own ideas when you see opportunities. Who are we looking for? Skills & Abilities Genuine curiosity about people and problems. You ask the question behind the question, and you want to understand what is actually happening at a partner organization, not just what gets reported. Relationship management skills that work across levels: as comfortable earning trust with a delivery manager as with a VP. You build credibility through follow-through, not just presence. Clear, confident communication in writing and conversation. You can synthesize a complex partner situation into a crisp summary for leadership, and you can have a hard conversation with a partner without leaving them feeling managed. An owner's mindset: when you see a gap, you act on it. You measure yourself by whether your partners are actually succeeding, not whether your tasks are checked off. The ability to read signals across a large portfolio, both quantitative and qualitative, and act on what you see before it becomes a problem. A bias toward action and iteration. You ship a version, learn from it, and improve rather than waiting for a perfect answer. Energized by finding new ways to apply AI to partner success work, whether that means surfacing delivery risk earlier, scaling personalized outreach, or helping the team work smarter. Familiarity with iPaaS, integration, or automation platforms, and comfort learning Celigo's ecosystem and toolset, including Salesforce, Impartner, Zendesk, and Gainsight. Education & Experience Bachelor's degree in Business, Engineering, Information Systems, or a related field At least five years of combined experience in one or more of the following: enterprise software implementation, project management, business process consulting, or customer success management Experience working with external clients, vendors, or partners while managing multiple projects simultaneously Prior experience in SaaS or on-demand software, CRM, or ERP applications is preferred An understanding of application integration technologies and projects is preferred Celigo reasonably expects to pay a base salary between $110,000 and $128,000 per year for this position. Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer made. Celigo is proud to be A 2025 Gartner Customers’ Choice for iPaaS. The only vendor to receive this award. Celigo is a Visionary in the Gartner Magic Quadrant for iPaaS for the second consecutive year Celigo is ranked #1 iPaaS on G2 for multiple quarters and named a Leader in both B2B/EDI and API Management. Celigo is a leading intelligent automation platform that puts the power of automation in the hands of every team, unifying workflows from the predictable to the fully agentic in a single platform. Here you'll experience Remote-first culture, built on trust, collaboration, and transparency A high-growth, inclusive work environment where innovation thrives and ideas are implemented Lightspeed learning opportunities to keep you at the leading edge of your field Exceptional coworkers who challenge and inspire you daily Competitive compensation and benefits, including: Three weeks of vacation (starting year one) Wellness days and holidays to recharge Parental leave and a generous benefits package Monthly tech stipend Recognition and career development opportunities Diversity, Equity, Inclusion, and Accessibility As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand. Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.