Social Worker-Program Coordinator (EDRP)

Job Title

Program Coordinator for the Mental Health Clinic (MHC) at the Battle Creek VAMC and Lansing CBOC

Provides broad administrative and clinical leadership for multidisciplinary outpatient mental health programs. Exercises wide independent judgment in managing complex clinic operations, supervising staff, coordinating programming, ensuring adherence to standards, and supporting recovery-oriented services for Veterans. Oversees approximately 27 FTEE including Psychiatrists, Psychologists, Nurse Practitioners, Social Workers, Nursing staff, and Peer Support Specialists.

Holds line and staff authority over resources, staffing, and performance. Ensures efficient operation of MHC programs; oversees performance improvement, quality monitoring, and data collection. Ensures compliance with accreditation standards, the Mental Health Uniform Services Package, and all Medical Center, VISN, and VACO requirements. Coordinates integration of services with Psychiatry, Psychology, Social Work, Primary Care (PACT), CBOCs, and other mental health leaders. Ensures immediate availability for expert mental health consultation across primary and specialty care.

Ensures early identification and intervention for psychological and psychiatric conditions, and oversees delivery of evidence-based, patient-centered services including psychotherapy, psychoeducation, psychiatric consultation, and case management. Leads implementation and functioning of BHIP, MHTC 2.0, and the FLOW model, ensuring effective huddles, team coordination, and timely access to care. Manages intake and discharge processes to optimize access and transitions of care.

Responsible for all supervisory functions, including assignment of work, performance evaluations, discipline, conflict resolution, scheduling, coverage planning, hiring actions, preparing functional statements, and selecting candidates. Provides leadership in developing training experiences for social work interns, medical students, residents, and other trainees. Establishes program monitors and outcome measures to evaluate performance through data-driven quality assurance methods. Maintains customer-service standards and uses local stakeholder data to improve service delivery.

Provides clinical services (20-40% of time), including psycho-diagnostic assessments and evidence-based individual and group therapies addressing a range of behavioral, adjustment, and lifestyle issues. Ensures appropriate care for Veterans across the lifespan, with sensitivity to age, developmental, and cultural needs.

Engages in academic, training, and staff development activities; provides in-service training, coaching, and education for staff. Participates on facility committees and workgroups, including the Mental Health Performance Measures Workgroup, and others as assigned by Mental Health Leadership.

Demonstrates ability to organize work, set priorities, delegate tasks, meet multiple deadlines, monitor productivity standards, and analyze operational problems to implement effective solutions. Collaborates with internal and external partners to enhance patient-centered care. Oversees fiscal matters of assigned functions, including fund controls, contracts, equipment forecasting, and budget administration.

Practices independently, adhering to the NASW Code of Ethics and maintaining required licensure. Consults with peers and the Chief of Social Work as needed on new or complex matters. Documentation and clinical practice receive periodic review for conformance with professional standards. Operates within local and national VA policies and participates in ongoing training, consultation, and professional development.

Work Schedule: Mon-Fri 8:00am-4:30pm

Telework: Not available

Virtual: This is not a virtual position.

Relocation/Recruitment Incentives: Approved. Additional Approvals required.

EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact View email address on click.appcast.io, the EDRP Coordinator for questions/assistance. Learn more