Technical Consultant - Enterprise Apps

Equity Trade Floor Production Support

Our client is the steward of the retirement savings for millions of customers worldwide. The portfolio managers who manage over $5 Trillion in Equity funds are among the most professional, demanding, and thoughtful customers in the industry. They use a series of world-class tools requiring performant deterministic applications with accurate data and portfolio holdings that are ready on-time every day.

The run organization is responsible for making the software go, monitoring batch jobs, applications, business processes and answering customer questions.

The candidate will be working on the Equity Trade floor providing production support for our portfolio management and trading crew, capital markets, security lending, data (benchmark and security reference) and Investment book of records teams. Supported applications are a mix of built and bought software, SaaS solutions, modern AWS microservice architectures and monoliths.

The ideal candidate brings a blend of business and technical acumen. An understanding of the portfolio management / trading life cycle is ideal as is an understanding of and ability to troubleshoot technical and business issues.

Provides intermediate support of applications and databases for software. Coordinates and executes technical procedures to resolve production issues after evaluation.

Monitors production systems for alerts, outages, and system issues. Researches issues and performs root cause analysis to minimize risk. Implements solutions for issues and appropriate development initiatives.

Ensures that support requests are resolved within the service level agreements. Communicates statuses and resolutions.

Writes and updates production support documentation, policies, and procedures.

Identifies opportunities for improvement and makes recommendations. Assists in implementing changes.

Establishes and maintains strong working relationships with business partners.

Participates in special projects and performs other duties as assigned.

The ability to think and troubleshoot in a structured manner is key. The ideal candidate has a technical background, the desire to understand why a system is functioning in a suboptimal manner and attention to detail.

Minimum of three years related work experience, with at least one year of Information Technology experience.

Undergraduate degree or equivalent combination of training and experience. Degree in Computer Science or Management Information Systems preferred.