Care Coordinator

Job Description

Job Description

SPECIAL SERVICE FOR GROUPS

OB ANNOUCEMENT

Title: Care Coordinator                                                                             
Division: HOPICS

FLSA: Non-Exempt, Full time                                                                   
Supervisor: RRH/Prevention Supervisor

Pay Range or Rate:  DOE               
Revised:     12/16/2

Summary

Under the direction of the RRH/Prevention Supervisor, the Care Coordinator is responsible service coordination, providing supportive services, referrals, linkages, and case management for tenants referred by SoLA.  The Care Coordinator will provide short to medium term housing interventions that will assist households in retaining their current housing and ensure connection to appropriate supportive services which may include, professional, community, or their identified network of family, friends, and other social supports.  

Essential Functions

• She/he will be responsible for scheduling appointments for referrals received from SoLA Rentals Property Managers.  
• S/he will be coordinating client intakes within one week of making first contact with client.
• Collaboratively developing a detailed individual housing stability plan with each participant, making linkages and securing needed services for participants.
• Coordinating with other project staff and partners to identify and provide supportive services to facilitate client’s successful stabilization in permanent housing and coordinate services to foster housing stability during and beyond care coordination. 
• Provide clients with post-exit information and referrals for supportive services and other ancillary services.  
• S/he will assist clients with identifying employment readiness; training and placement as needed or requested.
• Coordinate ancillary services to achieve housing stability; follow-up with clients monthly, at minimum; maintain interagency consultation, coordination, and referrals as it relates to housing.
• Maintain up-to-date and accurate documentation in client files for service coordination/case management, housing stabilization.
• Document all contacts with the participants in HMIS within 24hours of contact.
• Create the participant profile and complete HMIS enrollment within 24 hours of initial appointment with participant.
• Upload all program required documentation in HMIS within 24 hours of receipt.
• Responsible for the following data entry requirements:
• Update the participant’s housing status within twenty-four hours of any change.
• Will create the participant’s record in HMIS at the same time the participant is determined to meet program eligibility requirements.
• Staff must update information, track services (i.e., Housing Stability Plan creation/updates) and referrals, and complete case notes on services provided to the participant within 24 hours following the provision of the services.
• Record any significant changes while participant is actively enrolled in the program, as Status Assessment Update must be created within 24 hours of the change (i.e., increase or decrease of income).
• Ensure the exit destination must be changed to where the participant has exited to/destination.
• If the participant has exited to a permanent housing destination, the following areas must be updated with the permanent housing date and complete address:
• Program Entry Page
• Status Assessment Update Page
• Exit Page
• Ensure all Case Notes to be entered within 24 hours in DAP form.  Additionally, case notes will be detailed and grammatically correct.
• Ensure all Data Errors Reports will be issued to staff on a weekly basis and staff will make corrections within the deadline provided.
• Update Services/Referrals/Linkages in HMIS within 24 hours.
• Work collaboratively with the SoLA Rentals and LAHSA staff.
• Provide diversion services if needed.
• Provide the Program Manager with all required client information and assessment outcomes.
• Work collaboratively with outside agencies and partners.      
• Attend weekly case conference meetings.
• Prepare project reports in accordance with funding requirements.
• Prepare reports in accordance with program requirements and Division policies.
• Conduct criminal background checks on all pre-eligible applicants and household members over 13 years of age.
• Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for audit purposes. 
• Maintain appropriate boundaries; and adhere to SSG’s Code of Ethics and HOPICS’ Core Values. 
• Represent the Agency in a professional manner at meetings and community events.
• Regular attendance required.
• Other duties as needed.

Secondary Functions 

Perform other duties as assigned by the Senior Manager for Housing Services. Answer phones and route incoming calls; serve as back-up to the Intake Coordinator in his/her absence.

Minimum Qualifications - Knowledge, Skills and Abilities Required

• Associates Degree in Social Services or other administrative, business or housing field is required from an accredited or state approved college or university, with a minimum two (2) years job related experience working with homeless individuals and families 
• OR five years’ experience working in social service field; case management and homeless program experience preferred.  If in recovery, a minimum of three (3) years of being drug and alcohol free is required. 
• Working knowledge of Microsoft Word, Excel, and other database programs. Knowledge of resource development, case management and documentation.  Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds
• Bilingual, read, write and speak Spanish. Ability to communicate effectively, both written and orally. Verification of Employment Eligibility and Background Clearance. 
• TB test required (Not more than (3) month prior to or (7) days after Date of Hire, and renewed annually thereafter),
• CPR and First Aid Certification required within 30 days of employment with company and valid Driver’s License and auto insurance required. Reliable transportation is required.
• Ability to communicate effectively, both written and orally.  Experience working with homeless families and children, DCFS as well as an experience with placing homeless families into permanent housing. 

Mandatory Covid19 Vaccination Requirement: 

• Fully COVID-19 vaccinated (2 weeks from last vaccination dose to be considered fully vaccinated). 
• Negative COVID-19 PCR Test:  All new staff must provide a negative COVID-19 PCR test prior to the first day of employment with SSG.  Rapid antigen tests are not acceptable.  The test date must be within 4 days (96 hours) prior to your start date.
• Maintain and uphold Agency mission statement, values, policies, procedures, and principles

Non-Essential Qualifications:

Experience using HMIS.

Supervisory Responsibilities:

This position does not have any supervisory responsibilities.

Environmental Conditions (Working Conditions)

This position is responsible to work in “client friendly” environments and is required to visit other shelters and homeless access centers as part of their duties. Local automobile travel is required.  There is some responsibility to work in noisy environments where children and adults are present.  

Physical Requirements  

The Case Manager typically spends time sitting, standing, typing, thinking, writing, walking, driving, carrying (max. 25 lbs), listening, speaking.

Mental Requirements 

This position will require the individual to be able to handle any/all of the following: constant distractions, interruptions, uncontrollable changes in priorities/work schedules: be able to process information, think and conceptualize.

Special Service for Groups is an Equal Opportunity/Affirmative Action Employer