Field Service Technician

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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.

Summary of Responsibility:

The Field Service Technician is responsible for the installation, repair and maintenance of machine tool equipment, controls (Fanuc, Siemens, etc.) and other components purchased by customers. This position works independently to ensure the highest level of quality and customer service satisfaction.

What You Will Contribute: 

• Travel to customer sites to install, troubleshoot, repair and maintain all machine tool equipment and controls.

• Perform improvements on equipment; perform and promote preventative maintenance on customer machine tool equipment.

• Provide tech support and training to customer

• Troubleshoot and resolve issues with electrical and mechanical components.

• Effectively communicate machine issues, status of installation or status of machine repair to customer. Ensure proper, detailed documentation is completed and submitted to office and customer (i.e. service report, install report).

• Ensure that customer commitments are carried out as planned to ensure complete customer satisfaction.

• Develop and maintain partner relationships with our machine tool vendors and other third-party vendors.

• Exhibit ownership of customer related problems and coordinate with appropriate departments when necessary for resolution of problems to ensure customer service satisfaction.

• Adhere to all company policies, procedures and business ethics codes and ensure

Other Functions:

• Perform related duties as required.

The duties listed above are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications & Competencies:

• An associate’s degree in a related field is preferred; High School Diploma/GED from a technical school is required.

• One to three years of experience working with CNC machines and controls.

• Solid written and verbal communication, listening, organization and priority setting skills.

• Basic understanding of electrical, pneumatic and hydraulic schematics, manuals and diagrams.

• Trouble shooting skills and attention to detail with technical aptitude are required.

• Strong understanding of customer satisfaction.

• A valid driver’s license is required.

• Must have access to reliable transportation.

• Ability to travel up to 50% of the workweek; some overnight travel required.

• Must provide basic hand tools for electrical/mechanical repair at own cost.

• Ability to establish and maintain effective working relationships with individuals and groups, both professional and non-professional, co-workers, management personnel, the public and others.

• Ability to work in a fast-paced environment and juggle multiple priorities.

• Able to think quickly, assess a situation and make a sound decision.

What’s in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

• Competitive starting salary

• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance

• 3+ Weeks’ Vacation to Start

• 10 Company Paid Holidays

• 401(k) retirement plan with company contribution

• Tuition reimbursement

• Employee appreciation events and perks

• Employee Assistance Program

Mental and Physical Requirements:

The physical demands and characteristics of the work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.

• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.

• Ability to sit for prolonged period of times.

• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.

• Ability to frequently use hands and arms.

• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

• Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.

Certain positions are designated as safety-sensitive due to the nature of the work performed. Employees in these roles may also be expected to:

• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.

• Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.

• Strong hand–eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.

• Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).
  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Requisition ID#: 1461B (Cleveland, OH)