Patient Account Resolution Rep - Client Services

Join Community


Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, community is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered - and we couldn't do it without you.


Make a Difference


The Patient Account Resolution Representative position is responsible for answering inbound billing inquires in a professional, compassionate, and knowledgeable manner from the point of initial contact through account resolution. Primary functions include attentively listening, researching, educating and resolving billing inquiries as efficiently and accurately as possible to ensure patient satisfaction. Maintains patient confidentiality and documentation appropriately for easy follow up. This role supports the mission and values of the organization by maintaining positive, honest and productive relationships both internally and externally.


Exceptional Skills and Qualifications


Applicants for this position should demonstrate the ability to collaborate effectively within a team environment, possess excellent communication skills, and exhibit dependability and reliability. Additionally, candidates should maintain a focused approach and a positive attitude towards problem-solving.

• High school diploma or GED equivalent required.

• Two (2) or more years of experience in revenue cycle healthcare.

• Healthcare, insurance, medical billing and/or reimbursement experience preferred.

• Working knowledge of Revenue Cycle processes.

• Experience with Microsoft Office Suite products, including Excel, Outlook, PowerPoint, Teams and Word.

• Ability to research, troubleshoot, and de-escalate patient billing concerns.

• Working math aptitude and critical thinking skills.

• Ability to perform in a fast-paced environment.

• Maintains patient confidentiality and documentation appropriately for easy follow-up.

• Previous experience with Epic EMR strongly preferred.

• This position will allow the flexibility to work remotely after the initial training period with the expectation to work on-site on an as needed basis per the needs of the hiring department.

• Community caregivers performing work remotely are permitted to live in the following states: Indiana, Illinois, Ohio, Michigan, Kentucky, Florida, and Texas. Caregivers are not allowed to perform work remotely outside of the above states. Applicants from other states may apply; however, if hired, they will be required to relocate to one of the above states within 60 days of their employment date.