Western Regional Outreach Manager (Administrative Officer 3)

THE POSITION As a Western Regional Outreach Manager with the Insurance Department, you will help lead outreach programs that support consumers across the region. This role is perfect for someone who wants to build partnerships, share information, and guide a team of Outreach Specialists. You will play an important part in improving public understanding of insurance issues. Take advantage of this opportunity to make a strong and positive impact across the Commonwealth! DESCRIPTION OF WORK This position leads outreach and engagement work across the western region and supervises a team that supports consumers and communities. Work involves planning events, managing communication efforts, and guiding policies that improve the public outreach mission. As a Western Regional Outreach Manager, you will perform the following duties: Outreach Leadership: Guide outreach activities across the region and participate in events that educate consumers Emergency Response: Assist citizens during critical incidents by providing insurance-related information on-site Program Planning: Develop outreach plans, policies, and procedures to support engagement goals Complaint Resolution: Identify public concerns and direct issues for formal investigation when needed Data Analysis: Track outreach results and review trends to improve programs and communication efforts Team Supervision: Direct Outreach Specialists, assign tasks, and support staff development and training Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information Full-time employment Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Pittsburgh. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. QUALIFICATIONS REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY Minimum Experience and Training Requirements One year as an Administrative Officer 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Four years of experience in progressively responsible and varied office management of staff work in public or private organization, including experience in personnel management budgeting or procurement; and such training as may have been gained through graduation from a four-year college or university; or Any equivalent combination of experience and training. Other Requirements You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. You must be able to perform essential job functions. Veterans Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans. Telecommunications Relay Service (TRS) 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email. #J-18808-Ljbffr Commonwealth of Pennsylvania