Benefit Specialist

About The Role The Benefits Specialist role, under the direction of the Manager of Operations Enablement, and in close collaboration with the Navigation Delivery leadership, Customer Success and Implementation teams, is responsible for ensuring the Navigation Team is best equipped to launch and support new and renewing customers. The role may also require external member and client communication responsibilities as needed. What You’ll Do Source, analyze and maintain up‑to‑date information so that our Health Guides can best support members with benefit options and available programs and services. Conduct quality audits and maintain accountability for accuracy. Maintain our content management system and the member‑facing benefits tools, primarily focused on small group and mid‑sized clients. Partner cross‑functionally with internal stakeholders to assess priorities for navigating the benefit ecosystem. Answer benefit questions and ensure members understand their options and shared financial responsibility, e.g., deductibles, coinsurance, and out‑of‑pocket maximums. During peak periods, support the navigation team by sourcing high‑quality care providers based on a member’s needs and preferences. Who You Are Demonstrates in‑depth understanding of healthcare benefits (medical, pharmacy, dental, vision). Demonstrates ability to synthesize benefit information, healthcare jargon, and communicate in plain language. Analytic skill set required (research and analysis of client benefit offerings and ecosystem). Impeccable verbal and written communication skills. Proficient technologically (computer literacy, content management system experience a plus). Proficient in Microsoft Office, including but not limited to Excel, Word, and Google Docs/Sheets. Demonstrated ability to work independently. Goal oriented and able to meet demanding deadlines. Adaptable to changing priorities and business demands. Multitask and manage more than one project at a time. Continuous process improvement mindset and desire to enable NavOps to scale. Ability to translate complex competencies into common speak. Ability to organize work and documents that may come from disparate sources. Clearly organize information in a logical flow. Compensation $44,000 - $55,000 annually, in addition to bonus and equity. Compensation offered will be determined by geographic location, experience, and qualifications. Cybersecurity Awareness Notice In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from the @rightwayhealthcare.com email domain. We will never ask for bank details or deposits of any kind as a condition of employment. Equal Opportunity Employer Rightway is proud to be an Equal Opportunity Employer that believes in the strength of diverse thought, beliefs, backgrounds, and education. We foster an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis protected by applicable law. All employment decisions are based on merit, qualifications, need, and performance. #J-18808-Ljbffr