Security Associate | Full Time

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Security Associate | Full Time

Full Time New York, NY, US

5 days ago Requisition ID: 2061

Salary Range: $19.00 To $21.00 Hourly

Join Our Team as a Security Associate at HI USA New York City Hostel!

Do you enjoy ensuring a safe environment and interacting with a diverse group of guests? Join Hostelling International USA at our vibrant New York City hostel, located in the Upper West Side. We are accepting applications for a Security Associate who will play a crucial role in maintaining our facility's security and welcoming atmosphere.

Pay: $19 - $21 per hour

Shifts: Flexibility to work both PM and Overnight shifts required

Type: Full Time, Benefits Eligible

Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply).

• Free stays at other HI USA hostels (subject to availability)
• Discounts on hundreds of brands
• On-the-job training
• Opportunities for growth within HI USA
• Friendly and inclusive work environment
• A great opportunity to gain hands‑on experience and build skills across security and front desk operations in the hospitality industry

Role Objectives

• Ensure a safe environment through active patrol, strict access control, monitoring, and reporting
• Greet staff, guests, and vendors in a courteous and attentive manner
• Respond swiftly and appropriately to distress and emergency calls
• Collaborate effectively with management, reception, and housekeeping staff
• Provide excellent guest service and support the hostel’s welcoming atmosphere

Role Responsibilities

• Patrol property on foot to secure employees and guests across multiple floors and common areas
• Investigate and take lawful action as per corporate policy on incidents, trespassing, and safety concerns; file incident reports as necessary
• Communicate suspicious behavior and incidents to staff and management in a timely manner
• Monitor surveillance equipment as needed for incident response
• Control access points, manage heavy traffic during check‑ins, check‑outs, and events
• Complete daily reports and shift recaps
• Secure all doors, windows, and exits based on shift requirements
• Assist with general customer service duties, including welcoming guests, assisting with luggage, making kay cards, receiving, and assisting with guest packages
• Provide lobby support during high‑traffic periods by engaging with guests, addressing routine requests, and helping expedite service needs
• Perform other duties as assigned by management

Skills/Qualifications

• High school diploma or equivalent
• New York Security Guard License (unarmed position)
• 1 year of security officer experience
• Ability to obtain F53 license within 90 days if not already possessed
• Strong writing and communication skills, including proficiency in Microsoft Word and Excel, with a writing sample required during the interview process
• Experience in 24/7 hospitality/retail environments
• Willingness to learn hostel operations
• Helpful and courteous demeanor
• Customer service experience

Physical Requirements

• Regularly required to reach with hands and arms, stand, walk, sit, stoop or crouch, talk, and hear
• Occasionally required to climb or balance
• Must be able to lift and/or move up to 50 pounds
• Moderate noise level in the work environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We Make a Difference!

At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities.

Join Our Team as a Security Associate at HI USA New York City Hostel!

Do you enjoy ensuring a safe environment and interacting with a diverse group of guests? Join Hostelling International USA at our vibrant New York City hostel, located in the Upper West Side. We are accepting applications for a Security Associate who will play a crucial role in maintaining our facility's security and welcoming atmosphere.

Position Details

• Pay: $19 - $21 per hour
• Shifts: Flexibility to work both PM and Overnight shifts required
• Type: Full Time, Benefits Eligible
• Benefits: Medical, dental, vision, disability, vacation, sick leave, 403b with company match, and more (New Hire waiting periods apply).

Perks

• Free stays at other HI USA hostels (subject to availability)
• Discounts on hundreds of brands
• On‑the‑job training
• Opportunities for growth within HI USA
• Friendly and inclusive work environment
• A great opportunity to gain hands‑on experience and build skills across security and front desk operations in the hospitality industry

Role Objectives

• Ensure a safe environment through active patrol, strict access control, monitoring, and reporting
• Greet staff, guests, and vendors in a courteous and attentive manner
• Respond swiftly and appropriately to distress and emergency calls
• Collaborate effectively with management, reception, and housekeeping staff
• Provide excellent guest service and support the hostel’s welcoming atmosphere

Role Responsibilities

• Patrol property on foot to secure employees and guests across multiple floors and common areas
• Investigate and take lawful action as per corporate policy on incidents, trespassing, and safety concerns; file incident reports as necessary
• Communicate suspicious behavior and incidents to staff and management in a timely manner
• Monitor surveillance equipment as needed for incident response
• Control access points, manage heavy traffic during check‑ins, check‑outs, and events
• Complete daily reports and shift recaps
• Secure all doors, windows, and exits based on shift requirements
• Assist with general customer service duties, including welcoming guests, assisting with luggage, making kay cards, receiving, and assisting with guest packages
• Provide lobby support during high‑traffic periods by engaging with guests, addressing routine requests, and helping expedite service needs
• Perform other duties as assigned by management

Skills/Qualifications

• High school diploma or equivalent
• New York Security Guard License (unarmed position)
• 1 year of security officer experience
• Ability to obtain F53 license within 90 days if not already possessed
• Customer service experience
• Strong writing and communication skills, including proficiency in Microsoft Word and Excel, with a writing sample required during the interview process
• Experience in 24/7 hospitality/retail environments
• Willingness to learn hostel operations
• Helpful and courteous demeanor

Physical Requirements

• Regularly required to reach with hands and arms, stand, walk, sit, stoop or crouch, talk, and hear
• Occasionally required to climb or balanceMust be able to lift and/or move up to 50 pounds
• Moderate noise level in the work environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We Make a Difference!

At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities.

PM and Overnight Shifts, PM shifts are from 4-12:30 am, and Overnights are from 12 am - 8:30 am, weekend availability required

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