Salesforce Cloud Engineer

Role Description

The Salesforce Cloud Engineer – FordPro Tech Team is responsible for the design, configuration, development, and optimization of Salesforce Sales Cloud solutions supporting FordPro’s commercial vehicle sales, fleet management, and dealer ecosystem operations. This role partners closely with Product Owners, Business Stakeholders, Enterprise Architects, and Integration teams to deliver scalable, secure, and high-performing Salesforce capabilities that drive revenue growth, operational efficiency, and data integrity across FordPro’s global B2B sales channels. The ideal candidate combines deep Salesforce platform expertise with enterprise integration experience and strong DevOps discipline.

• Salesforce Solution Engineering
  • Design, configure, and implement Salesforce Sales Cloud solutions aligned with FordPro commercial sales processes.
  • Develop custom solutions using Apex, Lightning Web Components (LWC), Flows, and declarative tools.
  • Build scalable data models supporting fleet customers, multi-account hierarchies, and complex opportunity structures.
  • Optimize Lead, Account, Contact, Opportunity, Quote, and Sales Agreement processes.
• Enterprise Integration & Data Architecture
  • Implement and support integrations between Salesforce and:
    • Order Management Systems
    • Dealer Management Systems (DMS)
    • ERP platforms
    • Identity & Access Management systems
  • Utilize APIs (REST/SOAP), Platform Events, CDC, and middleware platforms (e.g., MuleSoft).
  • Ensure consistent and authoritative data flow across FIN, ProID, SCAID, and related systems.
  • Support real-time and batch data synchronization strategies.
• DevOps & Environment Management
  • Follow CI/CD best practices using DevOps or equivalent pipelines.
  • Support Dev, SIT, UAT, and Production deployment strategies.
  • Maintain version control and release governance.
  • Participate in code reviews and enforce engineering standards.
• Data Quality & Governance
  • Implement validation, automation, and monitoring to ensure high data integrity.
  • Support master data management strategies for dealer and fleet accounts.
  • Contribute to governance frameworks around security, role hierarchy, and sharing models.
• Performance & Optimization
  • Diagnose and resolve system performance issues.
  • Optimize automation to avoid recursion, governor limits, and technical debt.
  • Monitor system health, integration reliability, and API limits.
• Collaboration & Agile Delivery
  • Participate in SAFe / Agile ceremonies.
  • Translate business requirements into scalable technical designs.
  • Provide technical documentation including solution diagrams and architecture artifacts.
  • Mentor junior developers and support technical upskilling across the team.

Qualifications

• 4+ years Salesforce Sales Cloud engineering experience.
• Strong proficiency in:
  • Apex
  • Lightning Web Components (LWC)
  • Salesforce Flow
  • SOQL/SOSL
• Experience with enterprise integrations and middleware (MuleSoft preferred).
• Strong understanding of:
  • Salesforce security model
  • Sharing rules and role hierarchies
  • Bulkification best practices
• Experience with CI/CD pipelines and Git-based deployments.
• Salesforce Platform Developer I certification (required).
• Salesforce Platform Developer II or Sales Cloud Consultant (preferred).

Benefits

• Immediate medical, dental, vision and prescription drug coverage.
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more.
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more.
• Vehicle discount program for employees and family members and management leases.
• Tuition assistance.
• Established and active employee resource groups.
• Paid time off for individual and team community service.
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day.
• Paid time off and the option to purchase additional vacation time.