Customer Service Representative

Job Summary The purpose of the Customer Service Representative position is to provide administrative and general office support and organization to the branch. This is performed through various tasks including being the first point of contact when internal and external customers enter our facility. Essential Job Duties Provide customer service to all internal and external customers starting with proper greeting whether by phone, e‑mail or in person—welcome and greet all visitors, determine their needs, and direct them to the correct department(s) and/or person(s). Disperse all faxes. Work with the Billing department, Accounting, and other front‑end Administration to communicate COD accounts, on‑hold accounts, and other pertinent information internally as well as to the field personnel. Assist Human Resources for onsite protocol including sending payroll prior to deadline each pay cycle with correct information. Any errors must be communicated without delay, as assigned. Prepare in advance new hire materials, as assigned. Return copies of Human Resources documentation following orientation (orientation is provided by Human Resources). Correctly utilize assigned organization systems to include assisting team members with functionality, acting as the local SME. Process Certificates of Insurance (COI) as requested by customers, process additionally insured requests per company policies and procedures. Process all incoming and outgoing mail: prepare ground mail and UPS for pickup, receive, and appropriately distribute mail. Track and order office supplies, sending order requests to Corporate for approval and processing, as appropriate. Process customer payments, as appropriate. Perform collection responsibilities, as assigned. Maintain office cleanliness. Scheduling Responsibilities (as assigned) Process daily the open work order reports and coordinate technicians’ schedules; schedule technicians to maximize the full shift. Manage master schedule including all technicians’ schedules and work order for immediate review by direct supervisor and leadership. Leverage future scheduling with Accounts Receivable concerns concerning past due accounts. Resolve any scheduling conflicts, including verifying and/or updating account details, as needed. Other duties may be assigned. Qualifications High School Diploma or GED, required. 2 years of customer service experience. 2 years of professional computer experience. 1 year of front desk experience. 1 year of scheduling experience, preferred: a general knowledge of local zip codes and geographic breakdown of the area for appropriate scheduling (as relevant). Communication Skills Must have the ability to effectively read, write and communicate in English with employees and customers. Systems and Software Skills Ability to operate a computer and advanced Microsoft Office (Excel, Word, Outlook) experience required. Other Qualifications Valid driver’s license with acceptable driving record required. Must be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement. Physical & Work Environment Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties. Physical Requirements While performing the duties of this job, the employee is required to sit for long periods. The employee will occasionally be required to bend, kneel, balance, lift. Work Environment The employee will consistently be required to work indoors in an office setting, work alone and with others. Office setting are mild to moderate temperatures. Benefits Summit Fire & Security offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with an industry‑leading and affordable benefits package for eligible employees. Our benefit package includes: Paid Vacation and Holidays Medical Insurance Dental Insurance Vision Insurance 401(k) Plan with Company Match Flexible Spending Accounts Long‑Term Disability – Employer Paid Short‑Term Disability – Employer Paid Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity Life Insurance for Team Members and Dependents Employee Assistance Program Employee Referral Program Equal Opportunity Employment We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmsative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability. Summit Fire & Security participates in E‑Verify and, in alignment with our commitment to safety, we promote a drug‑free workplace. #J-18808-Ljbffr