Customer Account Manager

Customer Account Manager

Join American Commercial Barge Line (ACBL) as a Customer Account Manager, serving as the primary point of contact for customers and ensuring the successful day-to-day execution of transportation agreements. In this highly visible role, you'll build strong customer relationships, collaborate with internal teams, support commercial activities, and help deliver exceptional service that strengthens long-term partnerships. If you enjoy working directly with customers, solving challenges, and driving results, this is an excellent opportunity to make an impact.

American Commercial Barge Line (ACBL) is one of the largest and most diversified marine transportation companies in the U.S. Our legacy of providing the nation with the most economical, safest, and greenest mode of transportation dates all the way back to 1915, when we began moving coal on the Kentucky River. We offer a wide range of career paths in both operations and support services. Whether you are interested in working on the river or in an office, we are always searching for the best of the best to join our ACBL team.

Your IMPACT

• Serve as the customer's primary point of contact for the day-to-day execution of sales contracts.
• Develop and maintain positive, long-term relationships with internal and external customers through meaningful and consistent communication.
• Visit customer facilities and attend customer events as needed, including occasional events outside normal business hours.
• Partner with the Sales Team to negotiate rates, terms, and conditions for contract and spot business opportunities.
• Provide valuable market intelligence, customer insights, leads, and growth opportunities through daily customer interactions.
• Ensure the accuracy of customer rates, pricing, and adjustments.
• Facilitate timely communication regarding invoicing and account activity.
• Collaborate with Operations, Finance, Customer Service, and other departments to resolve customer concerns while protecting ACBL's business interests.
• Support customer retention and growth through exceptional service and relationship management.
• Perform all other duties as assigned.

What we are looking for...

You will need to have:

• Bachelor's Degree in Business Administration, Marketing, or a related field.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities while delivering excellent customer service.
• Strong problem-solving, organizational, and negotiation skills.
• Professional presence with the ability to interact effectively with customers and internal stakeholders.
• Proficiency with Microsoft Office applications.

Even better if you have:

• 5-8 years of experience in account management, sales, customer service, marketing, transportation, logistics, or commercial operations.
• Experience working in a professional sales and marketing environment within a mid-size or large organization.
• Experience negotiating commercial agreements or customer contracts.
• Transportation, logistics, marine transportation, chemical, energy, or industrial market experience.
• CRM system experience and strong analytical skills.

Reasons you will love working at ACBL:

• Competitive compensation
• Comprehensive benefits package including medical, vision, and dental
• 401(k) retirement plan with an employer match
• Opportunities for professional development and career advancement
• Employee Assistance and Wellness Programs for your well-being
• Being part of a supportive, innovative, and forward-thinking team
• Opportunity to work directly with key customers and contribute to business growth

FLSA Status: Exempt

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.