Shared Services Processor

Who We Are
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

What We Do
Join a centralized processing team supporting innovative escrow operations and pilot initiatives designed to enhance operational efficiency and service delivery. In this role, you'll handle the high-volume clerical work associated with opening and closing escrows - helping dedicated escrow teams remain focused on delivering exceptional customer service.

You'll act as a key internal partner to escrow branches and pilot support teams, managing documentation, processing tasks, and communicating important instructions. This position does not involve direct customer interaction, allowing you to stay focused on accuracy, efficiency, and operational excellence in a fast-paced environment.

Why this role stands out:
• Flexible work options within Washington State - remote, hybrid, or in-office opportunities available
• Opportunity to support specialized escrow pilot teams and centralized processing operations
• Play a critical role in high-volume escrow processing and operational support initiatives
• Collaborate with teams supporting evolving escrow workflows and technology-driven processes

If you're detail-oriented, organized, and thrive in a fast-paced environment, this is a great opportunity to make an impact while supporting innovative operational initiatives within a collaborative team environment.

HOW YOU'LL CONTRIBUTE

• Provides a wide range to a team of Escrow Support Processors and Escrow Officers.
• Work is very similar to work performed by associate level, although tasks may be slightly more complex with greater experience and knowledge.
• May work on escrow openings and closings.
• Performs clerical functions to set up (open) escrow files.
• Prepares correspondence, escrow files and orders preliminary title reports.
• Performs fund disbursements.
• Prepares and delivers closing statements and closing letters.
• Schedules and provides instructions to couriers.
• Orders payoffs, liens, homeowner association documents and evidence of insurance.
• Distributes preliminary report.
• Communicates with branches, as needed.
• Follows functional area's processes and procedures in daily activities; Troubleshoots as needed.
• Actively contributes to the results of a team and works toward achieving goals and objectives.
• Other duties as assigned

WHAT YOU'LL BRING

Required Education, Experience, Certification/Licensure

• High school diploma or equivalent
• 1-2 years escrow processing experience

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Must be able to follow Escrow Procedures and have awareness of regulations governing escrow process
• Working knowledge of fundamental concepts, practices and procedures of department/field
• Good verbal and written communication skills
• Establishes effective working relationships at the work group level

Pay Range: $20.34 - $27.12 Hourly, Remote


This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.


What We Offer
By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.