Surveillance Agent

Surveillance Agent

Responsibilities:

• Observe all activities of guests and team members on the casino floor, cage areas, and count rooms via closed circuit television (cctv), for any instances of criminal activity and/or violations of the state gaming regulations and company policies and procedures.
• The Surveillance Agent shall record such activities, where appropriate, and report observations to appropriate company and state officials when necessary.
• The Surveillance Agent shall assist in answering phone calls, monitoring the radio, maintaining the daily log and writing reports.
• The Surveillance Agent shall have demonstrated proficiency in all aspects of surveillance and casino operations before assuming this position.
• The Surveillance Agent shall assume responsibility for the surveillance room in the absence of a shift supervisor and/or relief shift supervisor.
• Directly supervises team members in the Surveillance room in the absence of a shift supervisor and/or relief shift supervisor, when assigned.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Observe all activities of guests and team members on the casino floor, cage areas, and count rooms via closed circuit television (cctv), for any instances of criminal activity and/or violations of the state gaming regulations and company policies and procedures.
• The Surveillance Agent shall record such activities, where appropriate, and report observations to appropriate company and state officials when necessary.
• The Surveillance Agent shall assist in answering phone calls, monitoring the radio, maintaining the daily log and writing reports.
• The Surveillance Agent shall have demonstrated proficiency in all aspects of surveillance and casino operations before assuming this position.
• The Surveillance Agent shall assume responsibility for the surveillance room in the absence of a shift supervisor and/or relief shift supervisor.
• Other duties may be assigned.

Competencies:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or team members of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations

Work Environment:

• The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.
• The noise level in the work environment is usually moderate. Must be able to work in a smoking environment.

Compensation:

• $16.00/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education:

High School or better.

Technical/other training or better.

Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Licenses & Certifications:

LA Ops License

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.