Customer Success Director

Job Description

Job Description

Who We Are

EarthCam is a global leader in webcam technology that gives construction teams real-time visibility into their jobsites—anytime, anywhere. Our solutions support project monitoring, documentation, promotion, and jobsite security across construction projects worldwide.

Our platform delivers live video, time-lapse recordings, progress tracking, and site security, powered by smart AI tools that turn visual data into useful insights for better decision-making. Since creating the first construction webcam in 1996, EarthCam has been trusted on major projects like One World Trade Center, SoFi Stadium, and the Panama Canal Expansion, and integrates with tools such as Procore, Autodesk, and Bentley.

We’re a collaborative, hands-on team that builds our technology in-house and works closely across departments to solve real problems for real users.

Job Description

EarthCam is seeking a Director of Sales and Customer Success to lead the training, onboarding, sales process, and operational support infrastructure behind our growing sales organization.

This role is heavily focused on sales training, coaching support, CRM process adoption, and managing the Sales Administration team that supports Territory Sales Representatives and Account Managers throughout the sales cycle.

The ideal candidate is highly organized, operationally strong, and passionate about helping sales teams execute more effectively through structure, consistency, accountability, and training.

This is not a traditional quota-carrying sales leadership role. Instead, this position focuses on improving sales execution, onboarding, sales workflows, CRM discipline, internal coordination, and enablement systems that help the broader sales organization succeed.

The Director of Sales Enablement will work closely with Sales Leadership, Sales Representatives, Account Managers, Marketing, Customer Success, and Sales Administration teams to improve operational efficiency and reinforce scalable sales processes across the organization.

Responsibilities

• Lead and manage the Sales Administration team supporting the sales organization
• Develop and improve onboarding programs for new sales hires
• Create and maintain sales training materials, playbooks, and process documentation
• Reinforce CRM standards, pipeline management practices, and sales workflow consistency
• Support coaching initiatives alongside Sales Leadership to improve execution and accountability
• Train sales teams on internal tools, workflows, systems, and operational best practices
• Help improve proposal preparation, documentation processes, and sales support workflows
• Monitor CRM usage, pipeline visibility, reporting accuracy, and process adoption across the sales organization
• Identify operational gaps and implement scalable process improvements
• Coordinate closely with Marketing, Customer Success, Finance, and Operations teams to improve communication and workflow alignment
• Support internal reporting and sales process visibility for leadership
• Help maintain strong execution standards across sales support activities, customer follow-up, and opportunity management
• Assist with sales readiness initiatives, training refreshers, and ongoing process education
• Support organizational scalability through operational structure, consistency, and accountability

Requirements

Who You Are

• A strong trainer, coach, and operational leader who enjoys helping sales teams improve execution
• Highly organized and comfortable managing multiple priorities simultaneously
• Process-oriented with strong attention to detail and accountability
• Comfortable leading support and coordination teams in a fast-paced environment
• A practical communicator who works well across departments and leadership levels
• Skilled at creating structure, improving workflows, and reinforcing consistency
• Comfortable training and mentoring both new and experienced sales team members
• Motivated by operational improvement, scalability, and team enablement
• Able to balance support, coaching, accountability, and process enforcement effectively

Qualifications

• 7+ years of experience in sales operations, sales enablement, sales training, or sales support leadership
• Experience managing sales support, sales administration, or enablement teams
• Strong background in CRM management, pipeline processes, reporting workflows, and sales operations
• Demonstrated experience building onboarding programs, training systems, or sales process documentation
• Experience supporting sales organizations in a technology, SaaS, construction technology, or solution-based environment preferred
• Strong familiarity with CRM platforms such as Salesforce, HubSpot, or similar systems
• Excellent organizational, communication, and cross-functional coordination skills
• Experience improving operational workflows and sales process efficiency
• Bachelor’s degree or equivalent professional

Benefits

What We Offer

At EarthCam, we believe great work starts with feeling supported, valued, and inspired. We offer a competitive compensation package and a people-first environment where innovation, growth, and collaboration thrive.

Our benefits include:

• Base starting at 100K (flexible) + aggressive performance based bonuses
• 100% company-paid health insurance (single coverage)
• Dental and Vision insurance
• 401(k) plan with generous company matching
• Paid time off plus paid holidays
• Complimentary breakfasts, lunches, and snacks
• Team events, BBQs, and our annual company Olympics

We’re proud to foster an energetic, entrepreneurial workplace where your ideas matter and your career can grow.

Recruitment Fraud Disclaimer

EarthCam is committed to maintaining a transparent and secure recruitment process. EarthCam communicates with candidates exclusively using EarthCam email addresses and extends job offers solely by telephone. For more information about the EarthCam recruitment process and avoiding fraudulent job offers, please click here.