Customer service advocate

Brief Job Description: Duties: Receives and processes incoming switchboard calls. •80% Answers and transfers incoming internal and external calls. •10% Responsible for maintaining departmental reports. •5% Assists department with mailings. •5% Trains new employees. Skills: Required Skills and Abilities: Organizational skills. Good judgment and customer service skills. Strong listening skills. Good verbal and written communication proficiency. Proficient grammar skills. Ability to navigate through the Windows operating system environment. Must have good typing and talking skills. Ability to multi-task. Ability to remain in a stationary position for extended periods of time. Required Software and Other Tools: Microsoft Office. Familiarity with computer console and directory. Preferred Software and Other Tools: Working knowledge of switchboard equipment. Work Environment: Typical office environment. High School Diploma or equivalent Required Work Experience: No previous work experience is required. Preferred Work Experience: 1 year of switchboard experience. Required Skills and Abilities: Organizational skills. Good judgment and customer service skills. Strong listening skills. Good verbal and written communication proficiency. Proficient grammar skills. Ability to navigate through the Windows operating system environment. Must have good typing and talking skills. Ability to multi-task. Ability to remain in a stationary position for extended periods of time. Nice to have / Soft Skills: Clear speaking voice, active listener, professional, good time management, reliable. Required Software and Other Tools: Microsoft Office. Familiarity with computer console and directory. Preferred Software and Other Tools: Working knowledge of switchboard equipment.aa415a4b-8b21-40fc-a65c-70d2b25ca29a