Sr Business Analyst

PLEASE NOTE: WE ARE NOT ACCEPTING ANY 3RD PARTY SOLICITATIONS. ANY SUCH INQUIRIES WILL NOT BE CONSIDERED OR RECEIVE A RESPONSE. WE CAN ONLY WORK WITH DIRECT APPLICANTS WHO ARE AUTHORIZED TO WORK IN THE US WITHOUT SPONSORSHIP. THIS IS AN ON-SITE ROLE FOR LOCAL CANDIDATES ONLY.

SOFT's client located in NY, NY is looking for a Sr Business Analyst for a long term contract assignment.

Position Summary

· Key member of Information Technology team reporting to the Director of Business Applications and working closely with IT colleagues, vendors and others.

· Participates in new project efforts, software updates, new feature implementation, data management, reporting, and anything necessary or required to enhance the productivity and efficiency of Children’s Aid.

Essential Position Functions and Responsibilities

· Liaise with business units and master current business processes and applications.

· Identify and learn applications and tools used and supported by the organization and IT.

· Participate in functional design and requirements/needs analysis.

· Prepare appropriate documents – BRD, Use Cases, Process Flows, UA test cases, Traceability Matrices, program, system, operational, and Business user documentation as required.

· Perform or assist in application configuration and deployments.

· Participate in the design, development, and delivery of training programs and individual classes.

· Execute and document the testing necessary to ensure an application or technical environment meets performance requirements (technical, functional, and Business user interface).

· Ensure new software, related fixes and/or enhancements are tested successfully by key Business/program areas and supporting IT areas.

· Analyze and correct functionality problems. Identify new methods of improving performance and stability.

· Work closely with vendors, staff, and others to resolve application issues

· Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved

· Record, track, and document the problem-solving process, including successful and unsuccessful decisions and actions taken, through to final resolution.

· Communicate application problems and issues to key business and IT stakeholders

· Apply excellent interpersonal communication and collaboration skills to help achieve the goals of a high-performing, motivated team.

Positions Requirements:

· BS/BA in or Business

· Minimum 3 years experience working with Applications and productivity tools in mid to large size organizations

· Strong understanding of technology and its impact

· Expertise with Visio, Microsoft 365 products, Power apps, BA Methodologies, and documentation including, use cases, Process flow, and UAT.

· Understanding of SDLC and project life cycle management.

· Experience with reporting tools a plus

· Experience with Python a plus

· Very strong customer service orientation.

· Self-starter who is highly motivated and works well with others.

· Ability to absorb new ideas and concepts quickly.

· Good analytical and problem-solving abilities.

· Ability to effectively prioritize and execute tasks.

· Ability to research software development and delivery concepts, and technical application issues.

· Experience working in a team-oriented, collaborative environment.

· Highly organized and detail-oriented with outstanding verbal and written communication skills.

· Ability to present ideas in business-friendly and user-friendly language.

· Ability to express technical concepts effectively.

· Ability to work well with people of varying degrees of business and technical expertise.

· Desire to grow and capacity to learn.