Law Firm Client Relations Manager/Credit Manager

Job Description

Job Description

A well established and respected law firm in the Detroit area has an opportunity in their accounting department for a Client Relations Manager.

This role will liaise between the firm, attorneys, and clients to support the firm’s collection efforts while keeping the client relationship in view. This role is responsible for proactively communicating with clients regarding billing practices and payment options, monitoring accounts receivable activity, and partnering with attorneys and firm leadership to address outstanding balances in a professional and client-focused manner.

The ideal candidate combines excellent communication and relationship-building skills with strong financial acumen, discretion, and persistence.

•Contact new clients to explain the firm’s billing practices, invoicing, and available payment options.

•Remain available to clients, ready to answer questions related to invoices, payment, and account status.

•Create professional and positive relationships with clients while holding to the firm’s expectations regarding timely payment.

•Monitor client payment and AR reports to identify potential concerns, delinquent accounts.

•Proactively follow up with clients regarding outstanding invoices, professionally

• Partner with attorneys to develop and implement appropriate collection strategies for past-due accounts.

•Work with the Chief Admin. Officer to review aged accounts receivable and prioritize collection initiatives.

•Negotiate and recommend payment arrangements, document agreed-upon payment plans.

•Maintain accurate records of client communications, collection activities, and account notes.

•Prepare semi-monthly and monthly reports for aging accounts and collection efforts.

•Maintain strict confidentiality regarding client information and financial matters.

Qualifications

•Associate’s degree required; bachelor’s degree in business, accounting, finance, preferred.

•Minimum 3 years' experience in accounts receivable, collections, client relations, or legal billing

•Experience in a law firm strongly preferred.

•Knowledge of the Fair Debt Collection Practices Act and other applicable federal and state law and regulations governing debt collection, consumer protection, and billing practices, or the ability to quickly develop such knowledge.

•Thoughtful, communicator. Strong organizational skills and attention to detail and precision.

•Ability to remain calm, composed, and professional while maintaining a firm, fact-supported approach in challenging and sometimes high-conflict situations.

•Proficiency with Microsoft Office applications and accounting or practice management software.

•Ability to analyze reports, prioritize workload, and manage multiple responsibilities effectively.

The firm has multiple offices in the US employing the best technology, processes and people, for the express purpose of providing excellent service and results for clients. We would love to consider how we can work together!

Company Description

The firm has multiple offices in the US employing the best technology, processes and people, for the express purpose of providing excellent service and results for clients. We would love to consider how we can work together!