Customer Experience Representative

Customer Loyalty Representative Customer Loyalty Representative Salary: $45,000 annually Commission Build Relationships. Solve Problems. Keep Our Customers Happy. Are you someone who enjoys helping people and finding solutions? Do you have a knack for turning a frustrated customer into a loyal one? If so, we'd love to meet you! Earthwise Environmental Solutions/Big's Sanitation is seeking a Customer Retention Representative to join our growing team. This position plays a vital role in maintaining strong customer relationships by resolving concerns, preventing account cancellations, and identifying opportunities to improve our customers' service experience. What You'll Do Respond to customers who are considering canceling service. Listen carefully to customer concerns and work to resolve issues promptly and professionally. Retain existing customers through excellent customer service and creative problem-solving. Educate customers on available services, pricing options, and service enhancements. Identify opportunities to upsell or cross-sell additional services when appropriate. Work closely with Dispatch, Customer Service, Operations, and Billing to ensure customer issues are resolved. Document customer interactions accurately within company software. Follow up with customers to ensure satisfaction after concerns have been addressed. Meet or exceed monthly customer retention and sales goals. Qualifications Excellent communication and interpersonal skills. Strong customer service background with the ability to de-escalate difficult situations. Sales or account retention experience preferred. Strong negotiation and problem-solving skills. Comfortable working with computers and multiple software systems. Highly organized with strong attention to detail. Positive attitude and ability to work independently while contributing to a team environment. What We Offer Competitive salary of $45,000 annually Commission opportunities based on customer retention and sales performance Medical, Dental, and Vision Insurance 401(k) with Company Match Paid Time Off Company-paid Life Insurance Short-Term Disability Opportunity for advancement within a growing company If you're motivated by helping customers, solving problems, and earning additional income through performance, we'd love to hear from you! Apply today and become part of a team that values exceptional customer service and long-term customer relationships. Compensation details: 45000-45000 Yearly Salary PIf1d6208dc726-25448-41082637aa415a4b-8b21-40fc-a65c-70d2b25ca29a