Receptionist

Overview

Receptionist Location: Irvine, CA - reporting remotely Schedule: Mon - Fri 8:00 am - 4:30 pm (PST - flexible start time) Salary Range: $18-19/ hour

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

The Receptionist serves as the first point of contact for clients, visitors, and employees, providing professional and courteous customer service. This position is responsible for answering and directing incoming calls, taking messages, greeting visitors, and performing a variety of administrative and clerical duties to support daily office operations. The Receptionist assists with document preparation, data entry, filing, mailings, and other administrative tasks while helping maintain an organized and efficient office environment.

Responsibilities

• Answers and routes incoming and internal telephone calls to the appropriate individual or department.
• Takes and delivers accurate messages in a timely manner.
• Greets and assists visitors, ensuring a positive and professional experience.
• Performs general clerical duties including proofreading documents, preparing correspondence and labels, data entry, copying, scanning, filing, and records management.
• Assists with processing checks, organizing loss runs, and preparing outgoing mail and packages.
• Maintains office supplies and supports day-to-day administrative functions.
• Provides administrative support to various departments as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required

• Must project a professional image and voice.
• Excellent oral and written communication skills.
• Ability to handle multiple tasks and experience handling multiple-line phone with voicemail applications helpful.
• Must be a self-starter with strong organizational abilities.
• Ability to coordinate and prioritize required.
• Flexibility, initiative, and the ability to work with a minimum of direct supervision a must.
• Ability to work as a team member in a rapidly changing environment.
• Reliable, predictable attendance within client service hours for the performance of this position.
• Responsive to internal and external client needs.
• Ability to clearly communicate verbally and/or in writing both internally and externally.

Nice to Have

• Bilingual (Spanish) proficiency- highly valued for communication with claimants, employers, or vendors, but not required.
• Knowledge of lower-level claim handling responsibilities.
• Computer Skills- Proficient in Microsoft Office & Proficient typing skills

Why You’ll Love Working Here

• 4 weeks PTO + 10 paid holidays in your first year
• Comprehensive benefits : Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans : 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth : Internal training and advancement opportunities
• Culture : A supportive, team-based work environment

How We Measure Success

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow-through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

• Compensation: The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

• Visa Sponsorship: CCMSI is unable to provide visa sponsorship for this position.

• ADA Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Equal Opportunity Employer: CCMSI is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.