MedTech Technical Support Representative

Our Technical Support Representative opportunity would see you supporting a leading medical device manufacturer’s software update needs on equipment based in hospitals, pharmacies and other clinical settings. The current product line being supported is an automated medication dispensing system. The part‑time, as‑needed schedule for this opening will primarily be scheduled service appointments averaging 30 hours per week. This opening has potential to grow into supporting the dispensing system’s field service demand by traveling to customer sites as needed. Responsibilities Install software patch remotely and verify proper functionality post upgrade. Respond to, evaluate and prioritize assigned service orders and customer inquiries pertaining to hardware, software, networking, customer service and other computer‑related technologies. Provide quality technical customer service in a professional, responsive, empathetic, reliable, patient, resourceful and assured manner. Effectively document all steps taken to service the request in the appropriate tracking system. Handle problem recognition, isolation, resolution and follow‑up for routine customer problems, escalating and/or collaborating to solve more complex issues with advanced team members or department management. Obtain and maintain proper vendor credentialing to service all customers in their respective coverage area as needed. Set scheduled availability within systems so that notification of new work can be received. Job Requirements Associate degree in biomedical or computer‑related field or 1–3 years of equivalent related technical support of PC experience preferred. High school diploma and 1 year of related experience required. Must have intermediate troubleshooting abilities in the disciplines of electronics, mechanics and electromechanical systems. Must possess a valid driver’s license and reliable personal transportation to assigned sites. Strong communication skills and ability to provide exceptional customer support required. This position requires a considerable amount of pushing, pulling, stooping, bending, and must be able to lift up to 70 lbs. Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required. Must reside in the United States. Preferred Experience Experience as a military technician, in field service as a computer technician or other complex electronics technician preferred. Experience supporting automation equipment in a healthcare setting a plus. A+ certification preferred. Benefits This position is not eligible for our Medical Benefits. The potential base pay range for this role is $27–30 per hour. The actual base pay offered may vary based on a number of factors including job‑related qualifications such as knowledge, skills, education and experience; location; and/or schedule (full or part‑time). Dependent on the position offered, incentive plans, bonuses and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits. Vaccine/Immunization/Hospital Credentialing Requirement Individuals must complete a healthcare facility credentialing process that includes meeting the immunization requirements specified by the facility. Required vaccines and tests include Measles, Mumps & Rubella; Varicella; Negative TB Test; Tetanus, Diphtheria & Pertussis (Tdap); Hepatitis B; Influenza (seasonal); and COVID‑19 vaccine primary series (booster(s) may be required). IQVIA complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons, however, our client’s requirements may supersede this. Please note: Due to the nature of this role, it is not eligible for Visa sponsorship. Equal Opportunity Employer IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. #J-18808-Ljbffr IQVIA