Lead Billing Specialist

Job Description

Job Description

Overview

The Lead Billing Specialist is responsible for overseeing daily billing operations, ensuring accurate invoicing, customer account management, accounts receivable support, and team productivity across the Mazza Recycling family of companies. This role serves as the lead resource for billing-related questions, account escalations, process improvements, and training, while providing guidance to a small team of Billing Specialists. The position reports directly to the Revenue Manager.

Essential Functions

• Lead and support a team of Billing Specialists to ensure timely and accurate billing.
• Review and approve invoices, pricing, contracts, and account changes in AMCS.
• Maintain customer accounts, billing records, sales tax documentation, and contract files.
• Monitor accounts receivable aging and assist with collections and account resolution.
• Audit scale tickets, work orders, and supporting documentation for billing accuracy.
• Coordinate month-end billing activities and invoice generation.
• Train, mentor, and cross-train team members while promoting departmental best practices.
• Serve as the escalation point for complex billing issues and customer inquiries.
• Review customer payments, deposits, reconciliations, and account adjustments.
• Ensure compliance with municipal contracts, regulatory requirements, and internal controls. 
• Analyze billing trends and recommend process improvements to increase efficiency and accuracy.
• Generate reports and support special projects for Finance leadership.

Qualifications

• 3+ years of billing, invoicing, accounts receivable, or revenue cycle experience.
• Previous experience leading, training, mentoring, or supervising a small team preferred.
• Strong customer service, communication, and problem-solving skills.
• Experience with billing software, ERP systems, or AMCS preferred.
• Proficient in Microsoft Excel, Outlook, and Office 365.
• Strong attention to detail and ability to manage multiple priorities.
• Waste management, transportation, logistics, construction, or industrial services experience preferred.
• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.

Why Work for Us?

• Family‐friendly company culture.
• Annual salary increases available.
• Medical, dental, and vision benefits, including 401(k) with up to 4% company match.
• Paid time off and sick time.
• Access to professional development programs designed to support career advancement within Mazza Recycling.
• Commitment to a diverse, inclusive, and nondiscriminatory workplace, with accommodations available for all applicants throughout the hiring process.

Mazza Recycling Services and Affiliates celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. If you require reasonable accommodation to complete a job application, pre-employment testing, job interview or to otherwise participate in the hiring process, please contact [include name and/or department, telephone, and e-mail address, etc.].