Liaison Officer

Company Overview


Metrea delivers effects-as-a-service to national security partners across five domains and more than a dozen mission areas - including airborne ISR, electronic warfare, secure communications, aerial refueling, special mission aviation, aerial firefighting, and advanced simulation.


Wherever we operate, we build vertically integrated full stacks of capability - designing, building, and operating turnkey solutions that let customers scale capacity while benefiting from continuous cycles of innovation. With operators and engineers under one roof, we close the gap between lab and field - what we call connecting design with effect.


Metrea's solutions are built for elegance: effective, efficient, and evolving. This approach enables our partners to do more with less and achieve outsized, asymmetric advantage against rapidly evolving threats.


Headquartered in Washington, DC, Metrea has facilities across the United States, the United Kingdom, Europe, and beyond.


Group Overview


Special Air Missions Group (SAM) is responsible for developing and delivering Metrea's Intelligence, Surveillance, and Reconnaissance (ISR), Special Mobility, and Aerial Firefighting (AFF) capabilities. SAM oversees the integration of new mission systems, ensuring operational readiness across specialised aviation operations. It manages fleet maintenance, regulatory compliance, and strategic partnerships to enhance mission effectiveness. By consolidating expertise and infrastructure, SAM ensures Metrea's airborne capabilities remain adaptable and mission-ready across dynamic operational environments.


Position Summary


The Liaison Officer (LO) serves as the primary operational interface between the client, deployed ISR teams, and File Leadership, ensuring effective coordination, accurate intelligence product delivery, and consistent situational awareness. Operating from control centers, the Liaison Officer manages PED (Processing, Exploitation, and Dissemination) workflows, real-time communication with flight crews, and all client-facing operational reporting.


This role ensures that ISR data is processed, exploited, and disseminated in accordance with client requirements and internal standards, enabling timely, actionable intelligence delivery. The Liaison Officer acts as the operational voice of the client during live missions, relaying prioritisation, tasking updates, and mission feedback to airborne crews.


The LO contributes to operational planning, supports after-action reviews, and maintains close coordination with Site Leads, Sensor Operators, and client stakeholders to ensure mission continuity and responsiveness.


Role and Responsibilities


PED Management & ISR Data Oversight

• Lead and coordinate the full Processing, Exploitation, and Dissemination (PED) cycle to ensure timely, accurate transformation of ISR sensor data into actionable intelligence.
• Interface with Sensor Operators and analysts to guide product generation in alignment with client tasking.
• Monitor data feeds and mission outputs to ensure alignment with operational objectives and reporting standards.
• Conduct quality checks on ISR-derived products prior to client dissemination.

Mission Coordination & Real-Time Communications

• Maintain real-time communication with deployed flight crews, relaying re-tasking, prioritisation guidance, and mission-critical feedback from the client.
• Participate in pre-mission briefings to ensure clarity on tasking, objectives, and reporting outputs.
• Serve as the operational voice of the client during missions, ensuring responsiveness and mission flexibility.
• Deliver timely post-mission summaries to internal and external stakeholders.

Reporting, Documentation & Feedback

• Prepare and deliver daily, weekly, and mission-specific reports, consolidating operational outcomes and key intelligence insights.
• Document, track, and escalate client feedback to ensure follow-through by operational teams.
• Maintain and update client-facing SOPs, operational documentation, and reporting templates.
• Participate in after-action reviews and lessons-learned processes.

Client Liaison & Stakeholder Engagement

• Serve as the primary client point of contact for operational matters, ensuring consistent, clear communication on tasking and deliverables.
• Represent company interests professionally in all client interactions, managing expectations and supporting issue resolution.
• Foster strong working relationships with host-nation representatives and multinational partners, as applicable.
• Escalate mission-critical risks, delays, or data gaps to leadership and the client as required.

Operational Oversight & Collaboration

• Coordinate closely with Site Leads, Sensor Operators, and mission-support staff to ensure mission readiness.
• Maintain awareness of aircraft availability, crew status, and sensor system readiness relevant to operational tasking.
• Contribute to operational planning and risk assessments, ensuring client expectations align with on-site capabilities.

Compliance & Information Assurance

• Ensure all intelligence dissemination adheres to appropriate classification, security, and data-protection protocols.
• Verify compliance with national, EU, partner-nation, and contract-specific regulatory frameworks.
• Report any breaches, complaints, or data discrepancies via the correct internal and external channels.

Professional Development & Continuous Improvement

• Remain current on ISR best practices, PED methodologies, mission-system updates, and client operating environments.

• Identify opportunities to improve PED workflows, reporting structures, or client coordination processes.
• Support onboarding or training of junior Liaison Officers or PED analysts when required.
• Contribute feedback that enhances ISR effectiveness and client satisfaction.

Skills and Experience

• Strong operational understanding of ISR mission structures, PED workflows, and reporting requirements.
• Demonstrated experience in high-tempo, client-facing operational environments.
• Excellent communication skills, including real-time operational decision-making and interpersonal coordination.
• Familiarity with ISR systems, data-handling protocols, and intelligence product formats is highly desirable.
• Proven ability to manage complex information flows and maintain situational awareness across multiple stakeholders.
• Experience working remotely with distributed or multinational operational teams.
• Security clearance or ability to obtain one.

Additional Eligibility Qualifications

• Experience in a liaison, ISR operations, intelligence analysis, or mission-coordination role preferred.
• Training or qualifications in intelligence, aviation operations, or PED-related fields beneficial.
• Proficiency with operational and reporting software tools.

Our Firmware


Metrea's single core value, "rooted in humility," is supported by four key attributes: entrepreneurial, systematic, discerning, and over-deliver. These attributes, combined, form our Teammate Firmware, and our culture. We explore these attributes during the hiring process when we grow our teams and continually support the growth of our culture. We are a hyper-collaborative, dynamically hierarchical organisation united by a passion for what we do, how we do it, who we do it with, and who we do it for.


Benefits


Private Medical Insurance


Subsided gym membership / plans through Wellhub


Electric Car scheme


Cycle to work scheme


30 days annual PTO plus b/h


Eye Tests


Right to Work


The employee will have the legal right to work in the European Union and will be able to produce valid right-to-work documentation along with the ability to obtain a security clearance.


Equal Opportunities Statement
Metrea Aerial Effects is an Equal Opportunity Employer. Employment decisions are made without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or other characteristics protected by law.


Position Type and Expected Hours of Work
This is a full-time non-exempt position with typical working hours of Monday through Friday, 9:00 a.m. to 6:00 p.m. Hours and work shifts may change in accordance with department and business needs. Exempt Employees must have the ability to be on-call and available, as business needs require. Non-Exempt employees may be required to work over 40 hours per week with approval from the department manager.


Work Location
The role is primarily based at a deployed operations centre, where the Liaison Officer is expected to work during assigned rotations. Remote or hybrid work will occur during off-rotation periods and will follow the expected hours of work.


Work Environment
This role operates primarily within a deployed operations centre, supporting live ISR missions, PED activities, and real-time coordination with airborne crews. The working environment is fast-paced and operationally dynamic, requiring sustained focus, continuous communication, and flexibility in response to mission demands. During off-rotation periods, the role transitions to a remote or hybrid environment to support reporting, planning, and ongoing client engagement.


Travel


Frequent; travel is required to support operational deployments, rotations at the deployed operations centre, client engagement, and mission-related coordination activities.