Substitute Services Supervisor

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Company Summary

With more than 24,000 employees across the globe, Pearson is the world’s learning company, providing a range of products and services that help people make progress in their lives through learning.

Company Summary

With more than 24,000 employees across the globe, Pearson is the world’s learning company, providing a range of products and services that help people make progress in their lives through learning.

Since 2001, our Pearson Virtual School division has reimagined K-12 education with full-time virtual schools for students who want a personalized, more flexible approach to learning. Our flagship products and services include Connections Academy, US-based online public charter schools; International Connections Academy, a global online private school; and Pearson Connexus, our comprehensive online school program for school districts nationwide.

Our company culture is built around our purpose, which is to “add life to a lifetime to learning” and a set of values that drive us to: ask why, ask what if, earn trust, deliver quality, and make our mark.

Position Summary

Working from home, the Substitute Services Supervisor role will focus on substitute effectiveness and student success. Responsibilities for this role include hiring and onboarding, professional development, daily supervision and evaluation for staff, managing customer relationships, and departmental projects as assigned. The Supervisor will report to the Senior Manager of Teaching and Substitute Services.

Primary Responsibilities

• Interview, hire, train, and supervise a team of direct reports staff members who work fromtheir homes and substitute teach students online;
• Ensure and monitor intervention in the case of low student participation/performance;
• Collaborate with Pearson colleagues to develop and implement policies and procedures;
• Communicate and collaborate effectively with Connections Academy school leaders to ensure fullimplementation of program policies and procedures by staff;
• Conduct performance evaluations by providing high-qualitywritten and verbal feedback on a regular basis;
• Ensure that staff exhibit and maintain a high level of professionalism, instructionalsupport, and customer service;
• Maintain a high level of communication with staff, meeting as scheduled, to ensure compliance with departmental and program expectations, facilitate team collaboration, and to provide support;
• Assist direct reports in the understanding of certification and professional development requirements and monitor to ensure completion;
• Assist staff with implementing any program changes and/or new software applications;
• Develop and host training sessions for staff as needed;
• Assist the Leadership Team in creating IA’s and documents for assignments and communications with schools;
• Develop and maintain a positive working relationship between the Teaching Services team and the schools and programs they are serving;
• Exemplify the company’s values
• Additional duties as assigned.

Requirements

• Minimum of 3 years teaching experience (virtual teaching experience preferred)
• Experience supervising substitutes or substitutes in an academic setting preferred.
• Master’s degree in a related field preferred
• Valid teaching credential required (any state)
• Strong leadership qualities and a commitment to accountability toward studentperformance outcomes
• Proven ability to analyze and interpret performance-based data
• Comfortable presenting information to both small and large groups
• Technologically proficient (especially with the use of Microsoft Office and Google Apps)
• Customer focused approach, with excellent communication skills, both oral and written·
• Innovative and creative problem solver, with a high degree of adaptability and flexibility to shift priorities
• Demonstrated ability to manage multiple projects simultaneously and thrive in a fast-pacedenvironment
• Team player-- demonstrated ability to collaborate with colleagues and delegateresponsibility to accomplish objectives

Key Capabilities

• Customer Focused – Acts with a strong customer mindset (both internal and external) and is a visible advocate for the customer. Builds strong relationships with customers and uses those to improve their experience and outcomes.
• Delivering Financial Results – A strong track record of delivering against budgets and commitments.
• Communications - A great communicator who engages teams and stakeholders with thoughtful delivery and messages that resonate.
• Building a strong team - Creates strong morale and inclusive spirit within team, proactively addresses team performance and communication challenges and blends new people into teams when needed. Has a track record of hiring and quickly and effectively onboarding great talent. Demonstrated success developing and promoting talent.
• Takes personal responsibility – Can be relied on to complete tasks timely and well, demonstrates “ownership” regardless of the outcome, proactive in exploring and leveraging new opportunities.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:

The full-time salary range is between $47,000- $51,000 .

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.

Applications will be accepted through August 18, 2025. This window may be extended depending on business needs.

Who We Are

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing View email address on us.fitly.work.

Job: School Service Delivery

Job Family: LEARNING & CONTENT_DELIVERY

Organization: Virtual Learning

Schedule: FULL_TIME

Workplace Type

Req ID: 20672

#location

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Education Administration Programs and E-Learning Providers

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