Call Center Agent

Key Responsibilities Answer incoming calls, SMS, and emails in a professional and timely manner Schedule and dispatch appointments accurately Provide quotes and process invoices with accuracy Use 8x8 system to provide status updates and create service requests Escalate customer concerns or complex issues when necessary Maintain accurate records and customer information Deliver a high level of customer service at all times Qualifications Previous customer service experience required Call center experience preferred Auto industry experience is a plus Understanding of the collision industry is highly preferred Strong phone presence (inbound and outbound calls) ComfortablDU? using Windows-based systems Skills & Abilities Basic computer skills Basic to intermediate Microsoft Excel skills Proficiency in Microsoft Office Experience with Microsoft Teams Strong communication and problem-solving skills Ability to multitask and stay organized in a fast-paced environment What We’re Looking For High level of integrity and accountability Strong team player with a positive attitude Customer-first mindset Willingness to learn and bring new ideas #J-18808-Ljbffr Classic Collision Inc.