Apple Health Advisory Committee Coordinator (MA5/MPD)

Apple Health Advisory Committee Coordinator

This is a full-time permanent, remote position. Employees may occasionally be asked to attend an in-person meeting or event based on business needs.

All HCA employees are required to be Washington state residents upon their first day of employment.

The Opportunity

This newly-established position oversees the work of two advisory committees engaging Apple Health (Medicaid) clients and other community groups. This management analyst will develop expectations for these committees and navigate important community engagement that will help guide decisions to improve Apple Health services.

Key Responsibilities

• Provide consultation to executive management regarding the Apple Health (Medicaid) Advisory Committee (MAC) and the Apple Health Lived Experience Advisory Panel (LEAP) requests from community members, stakeholders, and internal team members.
• Provide consultation to executive management, division staff, and external agencies on changes to national- and state-level community engagement standards and updates to 42 CFR § 431.12.
• Develop internal policies on communicating with individuals with lived and living experience and recommend policies and standards to other agencies regarding Medicaid programs, policies, and operations.
• Lead the planning, coordination, and facilitation of MAC and LEAP meetings.
• Lead group discussions with diverse groups of people with lived and living experience and other community partners.
• Lead recruitment efforts for MAC and LEAP membership, including outreach strategies to ensure and support diverse and representative participation.
• Coordinate cross-agency subject matter experts and leadership to engage with MAC and LEAP.
• Serve as project manager on high-dollar impact projects that support the implementation of health care policy to promote and improve quality, access, cost-effectiveness, and increase provider accountability for health care services received by Medicaid clients.
• Lead and facilitate internal, managed care, cross-system workgroups, as well as participate on and support external-facing and statewide workgroups.
• Facilitate process improvement projects, workgroups, and meetings across the division and agency.

Why You’ll Love This Role

• This work will provide opportunities to establish strategic vision and determine what impact these committees will have on Apple Health.
• Connect directly with the community. You will work hand-in-hand with Apple Health clients and local individuals, using their real-world, lived experiences to drive meaningful change.
• Enjoy a dynamic, ever-evolving workplace. No two days are the same here! You will collaborate with a forward-thinking team dedicated to continuous improvement and exciting new projects.

What You Bring

• Community Engagement: You have experience working with external community members to accomplish your organization’s goals.
• Communicating Across Populations: You have had success communicating across a range of populations, such as health care providers, advocates, internal and external customers, community-based organizations, and internal partners.
• Emotional Intelligence: You have strong social and self-awareness. You recognize your own emotions and triggers and can read group dynamics and genuinely understand varying perspectives and feelings. You are able to manage conflict well and understand how to guide diverse groups of people so everyone feels heard, valued, and respected.

Required Qualifications

Experience may have been gained through paid or unpaid activities. Please ensure any relevant experience defined below is outlined in your cover letter, resume, and application.

• Communication and collaboration: Demonstrated ability to develop comprehensive communication strategies to ensure effective information flow regarding complex issues and strategic initiatives while building collaborative partnerships and confidently presenting research findings and recommendations to the highest-level internal and external audiences with poise, confidence, and credibility.
• Inclusive community engagement: Demonstrated ability to build trusted community partnerships while leading diverse outreach initiatives and designing inclusive communication strategies through clear written and verbal communication and the delivery of accessible training.
• Leadership and influence: Demonstrated ability to provide expert-level analysis and consultation directly to executive management and external partners, customers, and community members and the demonstrated ability to lead cross-agency teams and projects, negotiating and presenting on complex issues.
• Advanced problem-solving and strategic oversight: Demonstrated ability to conduct and oversee research into highly complex, unprecedented cross-agency issues while identifying emerging trends to safeguard the agency’s mission and goals.
• Operational and project oversight: Demonstrated ability to lead multi-disciplinary project teams while providing guidance and oversight for implementing and standardizing process improvement solutions, ensuring they are fully integrated across the agency.
• Workload and priority management: Demonstrated ability to independently organize and prioritize complex assignments, manage competing demands, meet established timelines, and exercise sound judgement with limited supervisory direction.

Required Competencies

• Equity lens – All HCA employees are required to consider equity in their decisions, processes, and day-to-day work, including how their work may affect the people and communities we serve.
• The ability to take action to learn and grow – You take action to learn and grow by seeking new perspectives, learning from experiences, and using what you’ve learned to continuously improve how you work and serve others.
• The ability to take action to meet the needs of others – You take action to meet the needs of others by listening, understanding different perspectives, and responding with care, respect, and solutions that support the people of the communities we serve.

Preferred Qualifications

While these are not required, having them may help you stand out as an applicant.

• Demonstrated ability to lead diverse work groups that deal with complex aspects of health plan administration, including work groups that are composed of members with varied professional credentials, education, and experience
• Communication skills to effectively share knowledge with diverse audiences including coworkers, providers, stakeholders, and communities
• Facilitation and presentation skills to lead small and large groups, create a cooperative and productive environment in which to resolve problems and implement plans, and lead productive and efficient discussions
• Ability to easily earn trust, respect, and confidence of co-workers and community members through consistent honesty, forthrightness, and professionalism in all interactions
• Ability to identify problems and develop solutions, prioritize workload, manage deadlines, and organize workflow and multi-tasks in a smart and timely fashion
• Proven leadership skills to build and motivate a team to achieve targeted results
• Convey clear, timely, persuasive messages to positively influence stakeholder relationships, creating commitment and support for agency policies and objectives
• Ability to think strategically and manage communication with partners
• Ability to work effectively and troubleshoot to make decisions independently and solid independent judgement and self-motivation
• Ability to articulate to leaders the impact changes will have on consumers
• High degree of computer literacy - experience with Windows, Word, Excel, Outlook, web-based applications, and other technologies that can be used to further carry the program’s mission
• Comfortable collaborating with cross functional teams and external agencies and stakeholders.
• Organized and resourceful with the ability to complete tasks and projects efficiently
• Develop and maintain collaborative partnerships with stakeholders, key leaders from other agencies, other jurisdictions, HCA programs, and work teams
• Comprehensive knowledge and understanding of HCA organization, mission and goals, the agency’s formal and informal communication approach, and an understanding of sensitivity of public opinion and the impact to our internal staff
• Ability to anticipate and accommodate for employee and public reaction to those that we serve
• Strong organizational knowledge including how high performing organizations succeed; principles of administration; effective problem-solving techniques, project management certification; and performance management discipline
• Lean Six Sigma Green Belt Certification or equivalent and professional experience leading process improvement
• Prosci Change Practitioner Certification or equivalent
• Experience in any aspect of the legislative process: bill analysis, coordination of legislative efforts, and tracking legislative tasks
• Ability to understand best practices for communicating visual information
• Professional experience with Power BI or similar data visualization tools
• Data-oriented, self-directed personality with strong analytical and problem-solving skills
• Nine (9) years of a combination of experience and higher education:
  • Education iswith a major study in public health, health care administration, public or business administration, or allied field. (Bachelor’s degree = four years, associate degree = two years)
  • Experience is in two or more of the following areas:
    • Conducting research
    • Leading business projects
    • Using process improvement methodologies
    • Managing contracts and business operations
    • Manipulating data sources and creating data visualizations
    • Analyzing health-related policies, laws, rules, or regulations

About the Division

The mission of the Medicaid Programs Division (MPD) within HCA is to provide high quality administrative services to assist in the purchase and delivery of medical assistance program services to clients and members. MPD works across the agency and in partnership with the health care community and community stakeholders to develop and manage high-quality, evidence-based health care programs and purchase services that enhance Medicaid enrollees’ ability to access appropriate, quality health care. This supports the mission of providing quality services that enhance our clients’ ability to obtain and access health care.

About the Washington State Health Care Authority

Better Health. Better Care. A Healthier Washington.

At HCA, we work to ensure people across Washington have the opportunity to be as healthy as possible. As the State’s largest health care purchaser and behavioral health authority, HCA serves nearly 3 million Washington residents through Apple Health (Medicaid), Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs, and behavioral health services. Through this work, HCA purchases and coordinated care coverage, supports behavioral health prevention, treatment, crisis response, and recovery and helps strengthen access to high -quality care across Washington.

More than a benefits package:

We want our employees to have the support, flexibility, and benefits they need to do their best work and build a career that works for their life. As a Washington State HCA employee, you’ll have access to a comprehensive benefits package that supports your health, financial well-being, and work-life balance. Our benefits are designed to support you today while helping you plan for the future. Learn more about why HCA by visiting the Voices of HCA and the "Who we are" section of our website.

Your total compensation is more than your paycheck:

• Remote work and flexible schedules
• Medical, dental, vision, and basic life insurance
• Paid vacation, sick leave, and 12 paid holidays
• Paid Family and Medical Leave (PMFL)
• Retirement options to plan for the future
• Training and professional development opportunities
• Employee wellness programs
• Learn more about Washington State Employee Benefits

Work Location and Schedule

This is a full-time 40-hour-per-week remote position. Our standard business hours are Monday through Friday, 8 a.m. to 5 p.m., with alternative work schedules considered based on business needs and supervisor approval