Director of Sales

Salary: $110,000 to $128,000
Other Forms of Compensation: ELigible for commission
MAX Ultimate Food is a full-service high-end catering company with a VIP client base throughout Boston and the Greater New England area. We offer innovative new foods, as well as some old classics with a modern and fresh approach. Our goal is to create a style that matches each client's vision and expectation of their event. MAX is dedicated to providing exceptional experiences and unforgettable moments for our clients. With a strong commitment to quality, innovation, and customer satisfaction, we take pride in delivering high-end catering and event planning services for weddings, corporate events, and social gatherings, among others. Our events range from intimate dinners of eight to elaborate events of thousands. For more information, please visit our website at
Director of Sales

Job Summary

Overview: The Director of Sales provides strategic leadership and oversight of the Sales, Front of House, and People Operations teams, ensuring operational excellence, team performance, and exceptional client experiences across all events. This role is responsible for developing and implementing departmental procedures, coaching and developing managers, streamlining communication across departments, and ensuring events are executed consistently to MAX Ultimate Food's standards. Working closely with executive leadership, the Director of Sales drives revenue growth, manages departmental budgets and financial performance, and fosters a collaborative, accountable, and service-driven culture that supports the company's overall success.
General Responsibilities

Direct Reports: Sales Directors, Senior Sales Managers, Sales Managers, Director of FOH Operations, People Operations Manager
Oversee day-to-day activities of the Sales Teams, ensuring that the company is managed and performing efficiently and effectively
Conduct weekly 1:1 meetings with each direct report
Manage Human Resources issues as they arise
Develop, maintain, and implement all Standard Operating Procedures for the Sales Team, Staffing Team, and People Operations Manager
Participate in the hiring and training of all reporting departmental managers
Improve guest service and satisfaction through policy and procedure changes
Along with the Vice President, Director of Finance, and Director of Operations, plan and direct forecasts, budgets, and cost of sales in each department to achieve financial objectives
The Day-to-Day

Plan, Coordinate, and Oversee Event Execution – Oversight of Sales Team

Knowledge of the day's events and service schedule across all venues, drop-offs, off-premise events
Ensure sales team is executing events to the MAX standard and following all operating procedures
Confirm that upcoming events have the right staffing
Stay available to resolve issues – staffing changes, weather adjustments, client requests, etc.
Coordinate communication with the Director of Operations between sales, culinary, service, logistics, and venue teams when changes occur

Support People and Performance – Oversight of HR and People Operations

Be visible and accessible to managers and frontline staff throughout the day
Coach employees on service standards, communication, professionalism, and problem-solving
Help managers address callouts, coverage gaps, performance concerns, and competing workloads
Recognize strong performance and reinforce clear expectations

Communicate and Problem Solve

Maintain regular contact with venues, department leaders, vendors, and employees as needed
Keep relevant teams informed when plans change, or decisions affect service
Make timely operating decisions within company guidelines and elevate significant financial, safety, or client issues
Document incidents, service recovery, and staffing concerns
Close the loop with appropriate managers so issues do not carry over unresolved

Restaurant Associates is a member of Compass Group USA
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details:
Associates At Restaurant Associates Are Offered Many Fantastic Benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Applications are accepted on an ongoing basis.
Restaurant Associates maintains a drug-free workplace.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

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