Specialist - Commercial Loan Operations

Commercial Loan Operations Specialist

The Commercial Loan Operations Specialist supports the commercial lending portfolio by performing loan servicing, documentation preparation, documentation validation, collateral management, and compliance-driven operational tasks. This role ensures accurate preparation of loan documentation and boarding, maintains financial and collateral tickler workflows, administers insurance and tax escrows, and processes complex servicing transactions. The Specialist provides critical support to Loan Officers, Portfolio Managers, and auditors, helping ensure regulatory readiness, data integrity, and consistent, high-quality service throughout the commercial loan lifecycle.

Essential Duties and Responsibilities:

1) Maintains current knowledge of policies, procedures, and regulations; stays updated on TDECU documentation and product requirements.

2) Oversees the commercial credit and collateral tickler management program by maintaining a systematic tracking process, issuing timely borrower notifications, validating all incoming documentation, ensuring all financial reporting, performance metrics, and borrower obligations are received, validated, and escalated when deficiencies or risks are identified.

3) Partners closely with Commercial Loan Officers and Lending Assistants to execute and monitor complex loan structures and ensure loan covenant requirements are processed and monitored appropriately.

4) Prepares, audits, and finalizes loan closing packages by interpreting approved credit memos and commitment letters, coordinating with stakeholders, and ensuring precise loan setup while booking loans in the Core system.

5) Prepares commercial loan documentation using designated documentation systems by accurately inputting approved credit terms, verifying compliance with internal policies and regulatory requirements, and ensuring all documents are complete, consistent, and ready for execution within required timelines.

6) Performs comprehensive document review of closed and booked commercial loans, reconciling loan system data against executed loan documents, credit approvals, and underwriting conditions to ensure complete accuracy and regulatory compliance.

7) Executes loan servicing transactions, including multi-advance structures, principal curtailments, renewals, modifications, and extensions, ensuring all related documentation approvals, and system changes are processed accurately and timely.

8) Prepares funding and wire instructions with meticulous attention to risk controls, ensuring proceeds are released only when all compliance conditions are fully satisfied and properly documented.

9) Manages borrower escrow compliance with property taxes and insurance, initiating borrower communication on deficiencies, conducting escrow analyses, and managing timely and accurate establishment, reconciliation, refunds, and disbursement of escrow accounts.

10) Ensures collateral perfection and releases are executed without error, including closely monitoring the lien filings at origination, validating the accuracy of UCCs and real estate recordings, and preparing and processing releases at payoff to minimize liability and maintain regulatory compliance.

11) Prepares and reviews weekly delinquency and loans maturing reports, communicating with loan officers, and portfolio managers concerning findings.

12) Processes member transactions and service requests such as payments, payment corrections, account maintenance, statement research, and issue resolution.

13) Assists Commercial Operations Management in gathering requested information to prepare for internal and external regulatory exams.

Minimum Qualifications:

Education:

Associate's degree in business or finance related field or an equivalent mix of education and experience required.

Experience:

• Minimum 2 to 3 years of Commercial C&I and real estate loan servicing, or job-related loan servicing experience preferred, including familiarity with member service and analyzing business needs.
• Experience with loan documentation preparation and review, loan servicing and payments, compliance management, escrow administration, and insurance tracking.

Knowledge, Skills, and Abilities:

• Knowledge of core banking systems and their functionalities related to loan operations.
• Ability to work both remotely and collaboratively and maintain efficiency in either environment.
• Strong working knowledge of relevant software including Microsoft Office, Word and Excel.
• Strong interpersonal communication skills and ability to establish and maintain professional communication within the team.
• Fluency in English and Spanish a plus.

Physical Demands and Work Environment:

• While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Our company offers a dynamic hybrid work arrangement, which requires three days of on-site work. Our retail roles are required to be onsite at the branch locations.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin, or other status protected by federal, state, or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.