Care Coordinator - Phoenix, AZ Families FIRST; DCS

Families FIRST – Care Coordinator Terros Health is pleased to share an exciting and challenging opportunity for a Care Coordinator in the Families FIRST program at our McDowell Rd Health Center in Phoenix, AZ. Terros Health is a healthcare organization that values integrity, compassion, and empowerment. We help people manage addiction and mental illness, provide primary medical care, restore families, support veterans, and connect individuals to the care they need. The Families FIRST program assists families involved with the Department of Child Safety. As part of a team, the Care Coordinator will help families overcome the barrier of substance abuse to reach family reunification and self-sufficiency. This individual will work closely with DCS, the clinical team, and other providers to coordinate care and support families in achieving their DCS case plans. Job Details Location: 4909 E McDowell Rd, Phoenix, AZ 85008 Full‑Time, Employed Mon – Fri, 9:00 am – 5:00 pm Flexible Scheduling Full Benefits, including 401(K) Generous PTO/PST (4+ weeks/yr.) Additional language differential pay available Essential Duties Upon assignment of a new patient, conducts activities as indicated on the “New Client Checklist,” as evidenced by documentation in the patient record. Completes a Short‑Term Plan with assessed patients to ensure those needing AFF services have access to treatment within three (3) business days after completion of the assessment. Conducts a meeting or conference call with the Service Team (patient, family members, DCS worker, and other agencies providing services to the family) to discuss and finalize the Service Plan within 15 days of the comprehensive assessment. Schedules and conducts a monthly Service Plan review with the Service Team, to monitor progress, identify completed goals or significant changes, and updates the Service Plan quarterly for submission to the DCS Specialist. Participates in the Child & Family Team (CFT), Adult Recovery Team (ART), Team Decision Making (TDM) Meetings, Substance Exposed Newborn Safe Environment (SENSE) Meetings, and DCS/JOBS Case Plan Staffing’s. Uploads required documents into DCS’ designated record‑keeping system within prescribed scope of work timeframes. Monitors the random alcohol and drug testing plan for assigned patients, per the AFF Drug Testing Procedures. Coordinates with the DCS Specialist on missed tests, positive tests, and to communicate needed changes to the drug‑testing plan. Provides concrete supportive services based on the needs of the family in achieving sobriety, including, but not limited to car repair, housing assistance, utility assistance, clothing, food, phone, etc. In coordination with a Recovery Coach, confirms that outreach and re‑engagement activities are conducted, as described in the AFF Program Manual, prior to closing a case. Completes required documentation in patient records that conforms to professional practice, state licensing regulations, and company procedures related to Progress Notes, with an expectation to meet Production Metrics. Ability to drive to various locations throughout assigned territory to visit and provide services to patients. Benefits & Wellness Multiple medical plans – including a no‑premium plan for employees and their families Multiple dental plans – including orthodontia Financial well‑being – 401(k) with a company match, interest‑free medical line of credit, financial education, planning, and support 4 weeks of paid time off in the first year Wellness program Pet insurance Group life and disability insurance Employee Assistance Program for the whole family Personal and family mental and physical health access Professional growth & development – including scholarships, clinical supervision, and CEUs Tuition discounts with GCU and the University of Phoenix Working Advantage – employee perks and discounts Gym memberships Car rentals Flights, hotels, movies and more Bilingual pay differential #J-18808-Ljbffr