Senior Operations Manager

Senior Operations Manager

Gelato's mission is to empower the rapidly growing creator economy with local production and delivery of any customized item to any consumer on the planet. Its curated marketplace lowers the barriers and resolves the "last mile" for any creator or entrepreneur that would like to create and sell their products online.

Job Description

Gelato has created the world's largest global network for on-demand production of custom products, from t-shirts and mugs to books and wall art. We empower a new generation of ecommerce entrepreneurs to share their creativity worldwide while embracing local, sustainable production. By producing locally and perfectly matching supply with demand, we eliminate waste and reduce carbon emissions.

At Gelato, we don't own production facilities, we build the software that connects them. With over 140 production partners in 32 countries, our network can deliver custom products to five billion people in just 72 hours. It's smarter, faster, and greener.

With GelatoConnect, our SaaS platform, we're driving innovation in print production. GelatoConnect simplifies operations for print producers by automating procurement, workflows, and logistics into one seamless system. By boosting efficiency and cutting costs, it helps businesses scale to meet market demands. With GelatoConnect, we're reshaping the print industry to be more efficient, sustainable, and profitable.

What You Will Be Doing

With a global network of production, supply chain and distribution partners, operational excellence is at the core of how Gelato delivers value to its customers. As a Senior Operations Manager, you have a real chance to shape the operations network in your region from end to end: identifying the right production partners, bringing them onto GelatoConnect, and raising the bar on availability, speed, quality, and selection with every partner you add.

This is a role designed to stretch your leadership and analytical capabilities. You see the whole picture and you have the influence to improve it, working across the full partner lifecycle:

1. Find the right partners: You identify production partners in your region who can help Gelato grow capacity, availability, speed, and selection, and you help shape where the network expands next.
2. Bring them onto the platform: You help bring new partners onto GelatoConnect and into the Gelato network, working with our commercial teams so partners understand the value and get set up to fulfill for Gelato.
3. Onboard and run regional operations: You get new partners live and operating to our standards, and you own ongoing performance across your partner base (availability, speed, quality, and selection expansion), diagnosing issues, driving improvements, and raising the bar with each partner you add.
4. Shape the Procurement supplier ecosystem: You assess the supplier ecosystem and have a say in who should be on GelatoConnect Procurement, helping add the right suppliers so partners can tap into Gelato's buying power to reduce material costs and inventory overhead.
5. Work with AI: You use the latest AI tools to scale your impact, automate manual work, and make faster, sharper decisions across everything you own. We expect you to build AI into how you operate, not as an experiment but as the way you get more done.

You will work closely with Product, Commercial, and supply chain teams to connect strategy to execution, using GelatoConnect as the backbone for how your region operates and scales. You will see the end-to-end picture, and you will have the influence to move it.

Who You Are

You have a start-up mentality and love digging in to find the root cause of a problem. You are a customer-obsessed problem solver who enjoys working directly with customers and partners. You are internally motivated, thrive in a fast paced environment, and are comfortable owning an outcome end to end. You can challenge the status quo, and you work closely with our Product and Tech teams, bringing what you learn from customers and partners back into the business so you have a direct path to shaping how the product and partner experience evolve.

• You own outcomes end to end and get things done by influencing partners and cross-functional teams, without needing direct authority
• You are experienced with AI and enjoy using the latest tools to accomplish your projects and scale your impact
• You are comfortable with ambiguity and thrive in a fast paced, high-growth environment
• You use data to find insight and drive decisions, and you are willing to roll up your sleeves to fix problems in a hands-on way
• You have experience in supply chain, logistics, retail, or eCommerce, ideally with marketplace models
• You have 5+ years of operations, commercial, and/or strategy experience in a high-growth startup or big tech environment

Location and Travel

This role is based in Atlanta, with a minimum of 3 days a week in the office. We expect around 25% travel, primarily domestic but potentially across North America, to spend time with partners and the network.

What it's like to work at Gelato

We are a customer-obsessed team with the ambition to change the world by connecting technology to the printing industry and making it much more sustainable. Everyone who joins our team must feel genuinely intrigued and motivated by our mission. We expect a lot. We are a driven team with big goals, so we seek individuals who are genuinely passionate about their work and possess an entrepreneurial spirit. Our culture is unique and we live by our values, so it's worth learning more about our culture and how we work before presenting your application.

At Gelato, we pride ourselves on our global presence with 11 offices worldwide, fostering a dynamic and diverse work environment. Rooted in a culture that values collaboration, creativity, and camaraderie, we actively cultivate a company culture that thrives on shared experiences. We encourage team members to embrace this culture by working from our inspiring office spaces at least three days a week, allowing for meaningful connections and collective growth.

Lastly, we ask that you please upload your CV in English, regardless of which country you are applying from.