CASE MANAGER SUPERVISOR

Job Description

Job Description

Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 social service programs in over 20 locations.

SCHEDULE

Monday- Friday 8am-4pm and on-call as needed

SUMMARY

Family Service League is seeking a full-time Case Manager Supervisor for a homeless shelter in Huntington, NY. The Case Manager Supervisor will be responsible for overseeing the daily operations of the shelter, conducting client assessments, developing Independent Living Plans (ILP), linking clients with community-based services, and assisting clients in achieving self-sufficiency through advocacy, counseling, and resource referrals.

*$3,000 Sign-On Bonus Eligible*

We offer a generous benefits package including the following:

• *$3,000 Sign-On Bonus Eligible*

• Health and Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Retirement Savings Plan with a 5% employer contribution
• Life and AD&D Insurance
• Generous PTO (paid time off)
• Up to 11 paid Holidays
• Paid Sick Leave
• Student Tuition Remission Program
• Employee Assistance Program (EAP)
• Company paid Short-Term and Long-Term Disability
• Employee Discounts and more!

RESPONSIBILITIES

• The Supervisor will complete new client intakes.
• Meet with clients a minimum of two times per week.
• Maintain accurate daily census for the site.
• Complete SPA applications for eligible clients and work collaboratively with clients to find permanent housing options.
• The Supervisor will conduct daily client unit inspections and weekly shelter safety inspections.
• Work with clients in creating a budget to identify needs and obligations. Where applicable, incorporate upcoming shelter obligation.
• Maintain electronic database of social service organizations relevant to the needs of clients.
• Provide ongoing support and counseling for clients in reaching their goals.
• Provide assessment and crisis intervention to shelter clients.
• Foster inter-agency collaboration to assist in client long-term stability, and advocate for client needs.
• The Supervisor will work collaboratively with colleagues for treatment with service coordination team, both within the Agency and in the larger community.
• Maintain up-to-date documentation regarding client services in the Homeless Management Information System (HMIS) and client files.
• Collect client housing logs weekly. Complete monthly reporting in a timely manner. Submit documentation to DSS Housing Liaison.
• Complete monthly billing allocations for the shelter and document in spreadsheet accordingly.
• The Supervisor will oversee bus token distribution and petty cash account.
• Attend scheduled Case Management team meetings, individual supervision, staff meetings and trainings, as required.
• Work in partnership with the Program Director and seek supervisory input as needed.
• Enforce rules, policies and procedures of shelter, as well as maintain compliance with relevant laws and regulations.
• Conduct regular house meetings to maintain stability in the shelter.
• The Supervisor will delegate advocate responsibilities throughout all shifts at the shelter.
• Maintain and update resource database of social service organizations relevant to the needs of target population.
• Set and observe appropriate boundaries with clients; observe client confidentiality and HIPAA protocols. Model professional behavior at all times.
• Screen potential new employees for hire and train newly hired advocates.
• Alternate on-call responsibilities with the Program Director on a biweekly basis.
• Obtain coverage when unable to work scheduled shift.
• Assist advocates working in the shelter to obtain coverage if they are unable to work a scheduled shift, as needed.
• Arrive timely for all scheduled shifts, including during inclement weather.
• This position is essential to the safe and continuous operation of the program. Essential employees are expected to report to work during inclement weather and other relevant emergency situations to ensure uninterrupted care and support for clients.
• All other duties as assigned.

QUALIFICATIONS

A bachelor’s degree in social work or related field, or the equivalent experience is required.

A minimum of 2 years’ experience working with homeless/at-risk population or related area preferred.

Some supervisory experience preferred.

Knowledge of the Suffolk County Department of Social Services is preferred.

Computer proficiency, including Microsoft Office, is required. Knowledge of HMIS is strongly preferred.

Excellent interpersonal and verbal and written communication skills required.

Ability to multitask in a fast-paced environment is required.

Valid and clean NYS Driver’s License required.

Bilingual in Spanish preferred.

PHYSICAL REQUIREMENTS

Sitting and standing for extended periods of time, as well as moderate lifting. Must be able to go up and down stairs.