Customer Service Representative (On call/ Part time)

Front Desk Sales & Customer Service Representative

Are you a people person who loves sales, social media, and creating unforgettable customer experiences? Do you want to work somewhere fun, rewarding, and full of growth opportunities? Then Goldfish Swim School is the place for you! We're a rapidly growing, award-winning franchise that's not your typical company. Here at Goldfish, we don't just teach kids to swimwe build confidence, celebrate milestones, and change lives. We wear flip-flops, work in a tropical environment, and cheer each other on with shout-outs, gift cards, and team events. Now we're looking for a Front Desk Sales & Customer Service Representative who's ready to help us grow and shine!

What You'll Do

• Drive Sales & Enrollments: Engage families in conversations about membership options, clearly explain our programs, and confidently close sales to grow our student base.
• Deliver Top-Notch Customer Service: Greet families with a smile (yes, even through the phone!), handle questions with patience, and resolve concerns with professionalism and care.
• Be a Marketing & Social Media Pro: Create engaging content, post regularly on Instagram/Reels, and collaborate with management to drive brand visibility and community engagement.
• Stay Organized & Efficient: Manage schedules, process registrations, handle merchandise sales, and support events like birthday parties and open houses.
• Represent the Brand: Be the warm, professional face and voice of Goldfish Swim Schoolmaking every family feel welcome from the first hello.

What We're Looking For

• A natural people-person with sales drive and customer service passion.
• Confident and comfortable speaking with families on the phone and in person.
• Skilled at using Instagram, Reels, and other social media platforms to market programs.
• A positive, professional attitudeeven when handling tough conversations.
• Strong organizational skills and ability to multitask in a busy environment.
• Basic computer skills (Microsoft Office knowledge a plus).
• High school diploma or GED required; some college preferred.
• Previous sales, marketing, or customer service experience strongly preferred.

Compensation: $17.95 per hour

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimmingit's a special passion for changing even saving lives, by being a part of kids learning to swim.

When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments!

Making Waves with Passion, Purpose & Core Values!

At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things, make the right decisions and treat people with Integrity Compassion Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about life's accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.