General Manager

General ManagerLocation: Newport, RIPosition: Full-TimeAbout Co-DoughCo-Dough is a high-volume bakery known for exceptional products, hospitality, and an unforgettable customer experience. We're looking for an experienced General Manager to oversee day-to-day operations and lead our growing team.Position SummaryThe General Manager is responsible for managing all daily store operations while ensuring the highest standards of customer service, employee performance, and operational execution.This is a hands-on leadership role that requires a strong presence on the floor and a commitment to creating a positive, efficient, and customer-focused environment.ResponsibilitiesTeam LeadershipRecruit, interview, hire, and onboard employeesTrain, coach, and develop team membersConduct performance evaluations and provide ongoing feedbackEstablish clear expectations and hold employees accountableCreate and manage employee schedulesFoster a positive and collaborative workplace cultureCustomer ExperienceEnsure exceptional customer service standards are maintainedAddress customer concerns and resolve issues promptlyMaintain a welcoming, clean, and organized environmentEnsure products are presented according to company standardsMonitor guest feedback and identify opportunities for improvementDaily OperationsOversee all opening and closing proceduresEnsure all departments are fully staffed and prepared for serviceMonitor daily operations and address issues in real timeMaintain cleanliness and organization throughout the bakeryEnsure all standard operating procedures are followed consistentlyPerformance & AccountabilityMonitor labor and productivityTrack employee performance and attendanceEnsure responsibilities are clearly communicated and completedIdentify operational challenges and implement solutionsQualificationsThree or more years of management experience in a restaurant, bakery, or hospitality environmentStrong leadership and communication skillsExcellent organizational and time-management abilitiesExperience managing teams in a fast-paced environmentAbility to multitask and make decisions under pressureA passion for hospitality and customer serviceCompensationCompensation is based on experience.