Alterations Manager

Overview Under direction from the Assistant General Manager of Operations, the Alterations Manager is responsible for providing leadership and support to all of the Alterations Associates to deliver outstanding service and meet client and selling organization demands. Key Responsibilities Organize and build structural processes Drive positive outcomes through objectives, measurement, and progress monitoring Create a professional work environment by communicating and exemplifying company standards of excellence Create effective teamwork between the selling organization and the Alterations department Maintain a consistently high level of customer service by recruiting, selecting, training, and developing Alterations Associates Deliver ongoing education, assessment, and performance feedback to associates regarding quality, productivity, service, and alterations policy and procedures Perform ad hoc responsibilities as needed Qualifications 4-year degree preferred 3+ years of management experience with comparable volume or proven track record managing operations workforce and achieving results Fitting/tailoring experience in high-end or luxury merchandise setting preferred Ability to fit and perform alterations on a wide range of garments Knowledge of Alterations industry, including fabrication and styling of luxury merchandise Proficiency in utilizing technology such as Word, Excel, etc. Must be flexible in scheduling, including evenings, weekends, and holidays Salary and Bonus The starting salary for this position is between $81,721.61 and $90,000 annually. The position is also eligible for bonus. Benefits Medical insurance, dental insurance, vision insurance 401(k) retirement plan Basic life insurance, supplemental life insurance, disability insurance Additional voluntary benefits (critical illness, hospital and accident insurance) Associate discount EEO Statement SFA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local nondiscrimination laws in every location where it operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Accommodations are available upon request in the assessment or selection process. Legal and Compliance It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr 060 - Saks & Company LLC