Support Specialist

POSITION DETAILS

• Schedule: Full-time (40 hours/week)
• Location: Corporate Office- Northeast Minneapolis
• Salary Range: Starting range $20.61 - $21.79/hour (Where an applicant may

fall on the salary range will vary based on a variety of factors, including but not limited to experience & education)

BENEFITS

• Health Coverage: Medical, Dental & Vision Insurance
• Retirement: 401(K) with Company Match, Profit Sharing
• Time Off: Generous PTO, Holiday Pay, Floating Holiday
• Disability Coverage: Short & Long-Term Disability
• Family Support: Paid Leave and Disability
• Performance Incentive: Discretionary Bonus Based on Company, Department, and

Individual Goals

KEY RESPONSIBILITIES

The Support Specialist performs a variety of tasks in support of the organization. These tasks include but are not limited to: Telephone Support * Provide telephone operator support for incoming calls to the organization including accurately directing calls to a department or individual, establishing reason for call and answer general questions. * Deliver exceptional customer service to both internal and external customers while efficiently managing high-volume interactions in a fast-paced call center environment. * Make outbound calls to patients to confirm upcoming scheduled appointments. Patient Portal Support

• Provide enrollment instruction, guides and support to patients.
• Help patients troubleshoot issues with log in, resetting passwords or other

issues as necessary.

• Answer questions related to Patient Portal processes and navigation.
• Communicate known issues or trends regarding the Patient Portal.

Mail Support * Provide further investigation for failed faxes or those that require further review. * Respond to internal requests to include additional information to be mailed to patients. * Research returned mail by making outbound calls to referring clinics and patients to verify demographic information. * Provides backup support for mailroom functions when necessary. Reports

• Run and work daily and weekly reports (MNGI Reports and Practice Management).
• Print and send letters to patients.

Other Support Functions * Confirm provider sign off of biopsy result template and task recall sign off as appropriate.

• Maintain paper copy of anesthesia records and process requests for rescans.
• Process patient authorization forms, document in patient chart, and send file

to be automatically filed into the patient's chart. * Other duties may be assigned to meet business needs. Essential Functions: In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily and regular attendance is required. The responsibilities listed below are representative of the primary essential functions required; additional duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

* High School diploma or GED is preferred. Qualification Requirements: The qualifications listed below are representative of the knowledge, skills, and/or abilities required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, AND ABILITIES

REQUIRED KNOWLEDGE

* Microsoft Office applications

REQUIRED SKILLS

• Compassionate patient care
• Active listening
• Problem solve and prioritization
• Attention to detail
• Organization and time management

KEY ABILITIES

• Multi-task
• Communicate effectively verbally and in writing
• Work independently as well as in a team environment
• Type proficiently and accurately

Physical Requirements: The physical requirements described here are representative of the physical demands required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to walk, sit, stand, reach overhead, and bend to the floor. The employee is regularly required to talk and hear. The employee is required to use dexterity of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may be required to lift and transport items up to 10 pounds occasionally. Employees may be required to travel to other company locations due to staffing and training needs. Working Environment: The working environment described here is representative of the setting which an employee may encounter on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee works in an office environment. The employee is exposed to a computer monitor daily. The employee may be required to travel by automobile and exposed to changing weather conditions while performing the duties of this position. The employee must be alert to conditions that may impact the safety of patients, employees and visitors while performing the duties of this position. The employee is exposed to a computer monitor daily. This job description reflects management’s assignment of key responsibilities; it does not prescribe or restrict the tasks that may be assigned. MNGI Digestive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. It is the policy of MNGI Digestive Health to comply with all federal and state laws concerning the employment of persons with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). Furthermore, it is the company policy not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training or other terms, conditions and privileges of employment MNGI’s Culture of Caring We are caring people, caring for people - working with Compassion, Teamwork, and Integrity * Compassion: being empathetic and considerate of the needs of our patients and caregivers * Teamwork: Being accountable for actions, supporting each other in meeting the needs of our patients, and respecting the voice/opinions of others assuming good intent. * Integrity: Demonstrating honesty, trustworthiness, and transparency whenever you interact with patients or each other.