Field Service Rep HW Fairfax, VA

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone offering resources and flexibility to foster your professional and personal growth all while valuing your unique contributions.

The Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers equipment operates efficiently at all times. The Hardware FSR is responsible for troubleshooting repairing installing upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FSR operates in a designated field service territory and represents VMS. This requires a high level of professional communication with their team customers management sales and other technical support.

• Troubleshoot diagnose and repair all designated VMS equipment within an assigned service territory including preventative maintenance installations and upgrades per VMS guidelines.
• Manage time and maintain a schedule to include preventative maintenance installations and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
• Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.
• Examine difficult customer issues diagnose and resolve the issues and meet established FSR levels.
• Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures.
• Develop and maintain strong customer relationships using strong written verbal and interpersonal communication skills.

Minimum Required Skills and Knowledge:

• Frequent use and application of technical documentation standards principles concepts and techniques in the field.
• Uses acquired job skills and company policies to complete assigned tasks.
• Sound knowledge of and professional experience with electronic and electro-mechanical engineering testing equipment used for verification/checkout and calibration of electronic equipment.
• Sound knowledge of and professional technical experience with micro-computers/PC based systems
• Sound computer usage and debugging skills. Ability to identify and repair routine software and delivery system network problems.
• Identify and resolve simple imaging system defects.
• Performs routine maintenance including major STBs.
• Proficient at diagnosing and solving moderately complex mechanical problems including simple vacuum leaks.
• Able to perform vacuum system gun replacements and target replacements. Achieve certification status for C3 products.
• Meets all Vendor Credentialing requirements necessary to gain VMS client site access unless prohibited by law. These requirements vary by client and may include but are not limited to: Proof of valid identification (photo drivers license SSN) Criminal background checks Drug screens Immunizations (Hep B MMR Varicella Influenza Tetanus) Annual TB testing Healthcare trainings.
• Minimum: HS Degree or Equivalent Preferred: Associate degree technical /vocational training or military experience with electronics and 2 5 years of related experience

Other Desired Skills and Knowledge:

• Able to handle difficult customer situations including troubleshooting while the customer is observing.
• Is assigned as primary support for machine accounts for which certification has been completed.
• Be able to understand and utilize the escalation process to Sr FSR Management NTS PSE Applications Required Certifications and Training: Has completed all required VMS training classes for C3 products Has completed VMS HW Level II and Imaging Level II certification testing.
• Experience Level with Business Tools: Familiar with business tools such as E-mail Microsoft Word Excel and PowerPoint. Experience with HCM (e.g. Workday) or equivalent ERP product and productivity software desired.

Note : Candidate must live within close proximity or be willing to relocate to Fairfax VA. This is a field based remote position that requires onsite work at several local customer locations.

Please Note: Qualified Applicants must be legally authorized for employment in the United States. QualifiedApplicants will not require employer sponsored work authorization now or in the future for employmentin the United States.

This role is governed by our Fleet Safety Policy. To be eligible for employment applicants must hold a valid drivers license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).

Who we are : We are a team of more than 72000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology we constantly push the boundaries to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers you become one in a global team of scientists clinicians developers researchers professionals and skilled specialists who believe in each individuals potential to contribute with diverse ideas. We are from different backgrounds cultures religions political and/or sexual orientations and work together to fight the worlds most threatening diseases and enable access to care united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses please visit our company page here.

The base pay range for this position is:

Factors which may affect starting pay within this range may include geography/market skills education experience and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Companys plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position subject to applicable eligibility requirements: medical insurance dental insurance vision insurance 401(k) retirement plan. life insurance long-term and short-term disability insurance paid parking/public transportation paid time off paid sick and safe time.

Position must have full access to Siemens Healthineers client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include but are not limited to: Proof of valid identification (photo drivers license SSN) Criminal background checks Drug screens Immunizations (COVID-19 Hep B MMR Varicella Influenza Tetanus) Annual TB testing Healthcare training.

Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race color creed religion national origin citizenship status ancestry sex age physical or mental disability unrelated to ability marital status family responsibilities pregnancy genetic information sexual orientation gender expression gender identity transgender sex stereotyping order of protection status protected veteran or military status or an unfavorable discharge from military service and other categories protected by federal state or local law.

EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more Click here .

Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment we will ensure that persons with disabilities are provided reasonable accommodations.

If you require a reasonable accommodation in completing a job application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please fill out the accommodations form here. If youre unable to complete the form you can reach out to our HR People Connect People Contact Center for support at Please note HR People Connect People Contact Center will not have visibility of your application or interview status.

California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more click here.

Export Control: A successful candidate must be able to work with controlled technology in accordance with US export control law. It is Siemens Healthineers policy to comply fully and completely with all United States export control laws and regulations including those implemented by the Department of Commerce through the Export Administration Regulations (EAR) by the Department of State through the International Traffic in Arms Regulations (ITAR) and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.

Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.

Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate please verify by searching for the posting on the Siemens Healthineers career site.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias employees or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.