Escrow Assistant

Lead Escrow AssistantGlen Oaks Escrow is looking for an experienced Lead Escrow Assistant to support top producing Escrow Officers on a busy desk in our Balboa Park office. We are seeking someone who is organized, proactive, customer focused, and ready to help lead an important part of a high performing team. This is a fully in office role, five days per week, for someone who enjoys collaboration, understands the pace of escrow, and takes pride in creating a smooth experience for customers, business partners, and the newer assistants they help mentor along the way.At Glen Oaks Escrow, our mission is to empower our people to be the partner our clients trust so they can deliver exceptional closing experiences. Our vision is to be the industry leader as the best workplace for top escrow talent. We bring that vision to life through our values: Integrity. Tenacity. Solution Driven. Grace and Kindness. Teamwork.Glen Oaks Escrow is proudly backed by First American Financial Corporation, a Fortune 500 company that has been named one of Fortune's 100 Best Companies to Work For eleven years running. That means real stability and real benefits behind every desk, without losing the boutique, local feel that makes Glen Oaks Escrow different.What You'll DoPartner closely with busy Escrow Officers to keep transactions organized and moving forwardOpen escrow orders and accurately enter closing informationPrepare escrow documents and closing packagesAssist with funding, disbursement, recording, and post closing follow upCommunicate with buyers, sellers, agents, lenders, and other transaction partnersReview and interpret contracts, instructions, and agreements related to escrow closingsManage multiple files, priorities, and deadlines without losing attention to detailCoach and mentor newer team membersUse escrow systems and technology to deliver an exceptional customer experienceWhat You'll Bring3+ years of escrow related experience, ideally with some lead or senior assistant workExperience supporting a busy escrow desk strongly preferredStrong organization, accuracy, and follow throughExcellent written and verbal communication skillsA calm, positive, and solutions focused approachThe ability to anticipate needs and take initiativeA genuine desire to help customers, support your team, and develop those around youProficiency with Microsoft Office and the ability to learn new technologyHigh school diploma or equivalentWhy Glen Oaks Escrow?You will join a collaborative, people first team that values hard work, great service, strong relationships, and having some fun along the way. Bring your escrow knowledge, energy, and leadership, and help us build the kind of trust that keeps clients and agents coming back, in Balboa Park and across San Diego.This position is eligible for bonus pay and/or incentives for production or other goals. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.Pay Range: $20.31 - $27.09 HourlyFirst American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.