IT Technician

Overview This is the 1 level in a 4 level Information Technology classification series responsible for performing entry level desktop and technology support to internal Town employees. Essential Duties / Responsibilities Provide essential first- and second-level desktop support, resolving user issues promptly. Manage online ticketing systems efficiently for streamlined issue resolution. Oversee the employee cell phone program, including inventory maintenance and issue troubleshooting. Perform critical web administration duties to ensure smooth online operations. Maintain meticulous records to document essential work performed and ensure accuracy. Escalate unresolved issues promptly to higher authorities for timely resolution. Diagnose and resolve technical issues across computer hardware, software, and peripherals. Maintain and update computer systems, including essential operating systems and software applications. Deliver vital technical support and assistance to employees, addressing technology-related problems effectively. Install, configure, and troubleshoot computer hardware and software to maintain operational efficiency. Execute routine maintenance tasks, such as system backups and updates, to uphold system integrity. Implement crucial measures and protocols to ensure robust data security and integrity. Collaborate closely with IT colleagues to tackle complex technical projects and challenges. Document essential technical procedures, troubleshooting steps, and system configurations accurately. Conduct vital employee training sessions on technology systems and software usage. Stay informed about emerging technologies and IT best practices to enhance operational effectiveness. Performs related work as assigned. Qualifications Minimum Qualifications Education and Experience: High school diploma or GED and 2 years of related experience; or an equivalent combination of directly related education and experience. Required Certifications/Licenses Valid Class D Driver’s License Benefits Customized Health Package: Health plans covering Medical, Dental, Vision, and Life insurance, with the Town covering 100% of the premium for medical, dental, and basic life for employees and 70% for dependents. Retirement Security: Defined Benefit and Defined Contribution retirement plans, including ASRS and PSPRS options. Leave Packages: Vacation, sick, holiday, and comp time leave to support work-life balance. Employee Assistance Program (EAP): Confidential counseling and referrals for various concerns. Wellness Program: On-site screenings, fitness memberships, wellness resources, and regular health initiatives. Additional Perks: Legal Shield/ID Shield, credit union affiliation, Years of Service Awards, holiday events, and more. #J-18808-Ljbffr