Front Office - Pending Release Clerk
$17 per hourInsight Global
Job Title
Required Skills & Experience-High school diploma or equivalent with confident, go getter attitude and drive!
One to three years of related experience in an office setting (longevity) -Excel (tech savvy, used in previous roles)
Nice to Have Skills & Experience-Bachelors or Associates -Finance experience -Mortgage background -Document review specialist * Analyst or review experience * Post-closing experience -Excel- V-look ups and pivot tables -Customer service experience
Job Description
The pending release team serves as the starting point of the collateral release process across all sites. The team is approximately 25 people and is responsible for monitoring shared email inboxes and intaking external requests from financial institutions to release loan and collateral files. The pender validates request forms and requester authorization, completes required system tasks, saves backups, and communicates across sites to ensure requests are routed correctly for processing. Daily volume averages around 20 emails per person, with processing times ranging from 510 minutes for simple, single loan requests to up to an hour for complex requests involving large batches or incomplete documentation. This role may involve reaching out to clients to confirm information and handling deescalations. Strong attention to detail, professional written communication, and consistent customer service are essential to successfully filter requests and support downstream teams. This position operates from 8:00 a.m. to 4:30 p.m. and is paying $17 per hour.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy.
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