Leasing Specialist - Apartments - Temple Hills, MD

Join Kay Apartment Communities’ leasing team at our 260 -unit apartment community in Temple Hills , MD . Kay’s leasing specialists are the first point of contact with prospective residents and are also responsible for the satisfaction of our current residents, while helping attain leasing, retention and occupancy goals. They are committed to providing superior customer service and a comfortable living experience for all residents. The leasing specialist reports to the community manager, and may be under the supervision of the assistant manager or leasing manager. The position offers a competitive salary, bonuses and an exceptional benefits package. Responsibilities Provide exceptional customer service and effectively communicate with prospective and current residents, guests, visitors and staff, within company policies and Fair Housing laws. Manage the sales process from lead to lease Handle all incoming leads (phone, email, walk-in), following set procedures and script Discover customer needs, qualify, and present solutions Conduct apartment & community tours (value selling) Follow-up on leads via phone and email Close the sale Process applications Compile lease documents Deliver a superior resident experience by building relationships and providing courteous, efficient and timely response to resident needs and concerns Meet and exceed occupancy and resident retention goals Use strong administrative skills Maintain all records and documents in order Money handling (fees, deposits, rent and other payments) Manual data entry, scanning, copying Resident file maintenance Conduct apartment inspections to ensure they are ready for showings; assist with monthly community inspections Other duties as assigned Requirements Highly motiv

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